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Old 12-10-2015, 01:05 AM   #1
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Warranty work from a dealer trailer was not purchased from

From what I have heard, at least from dealerships, is that warranty work for a trailer that was not purchased from their dealership often takes quite some time. Wanting to find out how much truth there is in this. I have heard from some dealers that warranty work could take as much as 2 to 3 months if I didn't purchase the trailer from them versus several weeks if I did. Does anybody have any real world experience with this? Or is this just a line of BS in order for me to purchase the trailer from them? Thank you in advance.
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Old 12-10-2015, 05:34 AM   #2
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My dealer works me right in but I have purchased 3 units from him over the years. Those who have not purchased from him have had to wait.
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Old 12-10-2015, 05:49 AM   #3
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There are to many different situations to make a hard and fast statement. That said, there are many factors in play. the dealers have a obligation to take care of their customers first and most do. Many rv dealerships are getting very busy due to the rapid increase in rv sales.

Best thing for me was to buy local but many claim large sales discounts. All this has to be weighed in the decision.
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Old 12-10-2015, 05:49 AM   #4
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"I have heard from some dealers that warranty work could take as much as 2 to 3 months if I didn't purchase the trailer from them versus several weeks if I did. Does anybody have any real world experience with this?"

I'd say that is a true statement. All companies want to protect their customer base and do that by protecting their customer service to those that are loyal to them. I think the consumer wants a network like car dealerships for a certain make of vehicle, but the RV business is a far smaller industry.

I think you will find that the dealer you purchased from is going to be the one that is going to try to keep you coming back.

We know that any concerns we have with our unit will be handled by the dealer we purchased from faster and better than a competitor to them. Loyalty works both ways.
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Old 12-10-2015, 07:16 AM   #5
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Quote:
Originally Posted by mtedelen View Post
From what I have heard, at least from dealerships, is that warranty work for a trailer that was not purchased from their dealership often takes quite some time.
Some dealers won't even work on units not purchased there. I know our dealer, which has 4 stores/shops, said "NO" to units they didn't sell since they were so busy. As was mentioned don't be surprised if you are put at the very back of the line.
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Old 12-10-2015, 08:51 AM   #6
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The GM at my dealership told me straight up that his customers get priority over people who didn't buy their RV from his dealership. He just has too many trailers coming and going, too much warranty work going on.

Last time I was there, he also mentioned that warranty work is mostly a loss for him. Apparently many manufacturers are getting tighter about what they will and will not pay for when it comes to warranty work, and they apparently are slow payers too. He deals with several makes.

I bought my trailer there, so I never have a problem. I'm also willing to provide labor wherever I can, so that lessens his burden and gets my problem fixed faster.
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Old 12-10-2015, 11:58 AM   #7
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Ok everyone thanks for all the info so far. Sucks for me as our local Reno Jayco dealer does't even carry the Eagle HT line that I want, and he said they can't even order it.

The closest dealer is over the hill in Sacramento. It's only a 2 hr drive so not bad if need to go there for warranty work if it means getting the trailer back much quicker....vs the dealer down the street from my house, which will do warranty work for me, but with the unfortunate wait times.

Or I can save $2000 and make the trip down to Riverside, CA which is an 8 hr. drive from where I'm at.

I guess the question is should i pay $34k from the dealer that is only 2 hours away, or pay $32k from the dealer that is 8 hrs away. Obviously I would most likely never go to the dealer that is 8 hrs away for warranty work....
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Old 12-10-2015, 01:06 PM   #8
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Originally Posted by mtedelen View Post
Ok everyone thanks for all the info so far. Sucks for me as our local Reno Jayco dealer does't even carry the Eagle HT line that I want, and he said they can't even order it.

The closest dealer is over the hill in Sacramento. It's only a 2 hr drive so not bad if need to go there for warranty work if it means getting the trailer back much quicker....vs the dealer down the street from my house, which will do warranty work for me, but with the unfortunate wait times.

Or I can save $2000 and make the trip down to Riverside, CA which is an 8 hr. drive from where I'm at.

I guess the question is should i pay $34k from the dealer that is only 2 hours away, or pay $32k from the dealer that is 8 hrs away. Obviously I would most likely never go to the dealer that is 8 hrs away for warranty work....

This has been discussed around the forum somewhat. How "handy" are you? If you're willing/able to take on some of the items that might be considered "warranty" work yourself, then you might be better served saving the cash up front and buying from the dealer who is further away. If you're not so handy, or unwilling to learn about it and delve into repairs on your own (not necessarily a bad thing, it just depends on your comfort level) and you anticipate needing the dealer to repair everything, perhaps you buy close to home to make access easier.

Or, perhaps you're somewhere in between, like me. I'm willing to take apart most anything and learn how to fix it, but I do have my limits. I had only one instance during my 2-year warranty where I wasn't comfortable doing the repair myself, and my dealership was very responsive that time (about 1 hr away from me). The repair took like 6 weeks, but it was okay because it was during our busy season at work, so I told him to take his time.

The $2K saved on the purchase price will cover a lot of repairs outside warranty especially if you're willing to provide the labor. And if it's something big that you can't do, you can always bite the bullet and endure the wait times or tote it the 8 hrs back to the selling dealer.
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Old 12-10-2015, 01:22 PM   #9
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I would suggest that a dealer who is "too busy" with customer product to take care of other requests on a timely basis might be selling a sub-par product if they are all bringing in their product for warranty work. At least, that's that way I might be inclined to look at it. If that's the case, then you probably don't want to take your trailer in to that dealer anyway, and you might not want to buy a trailer from him that needs so much warranty work.
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Old 12-10-2015, 01:27 PM   #10
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I think this is a blanket statement and frankly unfair to many dealers. I purchased my camper at a large discount RV dealer and have it serviced locally by a different shop. They never blinked and handled the warranty work quickly (well as quickly as Jayco allows given there horrible parts distribution system). The servicing dealer said that in two years after the warranty expires he will have earned my business and he is right, he did.
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