We had just signed for our 2017 339FLQS a week ago and are waiting to pick up mid May. (when the snow melts)
Early apologies for a long rant but holy cow!!
We went to dealership to measure up a few things (draws, closets and new mattress) since it was inside getting Maxair vents installed and the springs dropped into the lower shackle holes..
Well...that's when the bottom fell out.
I noticed that the bedroom slide (extended) had a nasty bow in the outer wall. The top and bottom corners at the back of that slide were sticking out giving it a twisted concave look. Our heart sank...
We addressed it with the salesman and he was somewhat trying to minimize the issue until I was persistent enough that he started to realise I wasn't going to be a pushover. Then the service manager tried to blow it off and wanted to try to push and bend it back into shape.
These things are built tough..vacuum laminated wall and aluminum frame..come on, you don't just push to bend these things back. If you did I wouldn't want to own it.
About this time I was really wishing we hadn't already given them our money.
We all decide to buy big money products taking into account both build quality and after-service. Fail and fail on those things for Jayco and dealer at this point.
I understand that defects happen and would have been quite content had they agreed that there was a structural issue and offered options. (other than trying to force it back into shape jeesh..still can't get over that)
Instead I had to stand firm until finally our salesman (very nice fella actually) started to side more and more with us. The service manager...not so much...very snotty as if he was talking to someone who has absolutely no idea about construction and finally stomped away when our salesman said they would find us a replacement or do whatever it takes to make things right. (Dealer gets points back) (Service.. not so much)
I researched what I thought was adequately and heard from others about the great product that Jayco has but am sure starting to wonder now. After realising that Thor took over I think there may be some erosion of build quality as that is know to happen in buyouts in any industry. Workers don't have that original ownership in the company they have built.
Other small indicators that we saw during our inspection before buying and were told that it happens lots and it will all be fixed are trim that was laying on the floor and other trim popped in various places, door that didn't close right. These are small things but in reality would we buy a new truck that has the headliner hanging or the box installed crooked? (NOPE).
I apologize again for the long rant but my god...why has mass production taken the place of quality construction..they ensure all the main parts are in order (walls, frame, great roof) and then push their workers to the limits to get it all assembled. Have you ever watched their plant videos where the guys are literally running as they put these things together...jeesh!!
In the end, the dealer is looking for another unit for us with the same furniture color trying to make this right. It does although look like I will have to take it to another dealer for any warranty work in the future.
On a side note..Our TV is using a bit of antifreeze as well and the dealer today wants to wait it out a bit longer to verify where its going
And how was your day??