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Old 09-23-2020, 07:35 AM   #1
Junior Member
Join Date: Jul 2020
Location: Austin
Posts: 5
Command Center for RV requesting pattern password

Hello all

I have a North Point 377RLBH and right now the Command Center console is asking for a pattern pin, similar to a phone where you would draw your dot pattern as a password.

It more specifically says "To start Android, draw your pattern" then has 6 dots in two rows of three.

My wife and I don't remember ever setting up anything like this when we bought the unit some 4 months ago. Does anyone know if there is a default pattern that used? We have tried using the reset pin option that is above the left arrow and it does reboot it, but returns to requiring this pattern.

This is the actual device:https://teambmpro.com/products/smart...powered-bmpro/

It seemed to come about when I was adjusting the air conditioning, it seemed to freeze for a moment and then reboot itself. We can still use the phone app controllers as well as more of the push button operations on BMPro unit itself, so we have ways of controlling the various components, but still it should be usable from that console.

We called the Jayco help line and they didn't know and pointed us to BMPro's help line. Left a message on their phone and I'll likely call them back but wondered if anyone ran into this issue here.

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Old 09-23-2020, 10:45 AM   #2
Join Date: May 2020
Location: Circlepines
Posts: 55
I have not seen or set up a lock screen on our Jaycommand. Didnt know it was possible. Maybe a hard reboot by un hooking the house battery for a few minutes would solve the issue?
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Old 09-25-2020, 07:21 AM   #3
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Join Date: Jul 2020
Location: Austin
Posts: 5
Thanks for the suggestion for the hard reset. We ended up trying to turn off the breakers one by one to see if it was being powered through one of them... it was not

But then we noticed after trying a few more patterns it said that it would reset if there were just a few more fails. So we just failed it a few more times and it did a full restore on itself back to defaults. From there we were able to redownload the BMPro app and set it back up again.
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Old 09-25-2020, 07:40 AM   #4
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Join Date: Apr 2020
Location: Jefferson
Posts: 187
Thank you for posting how you resolved this. I haven't had this happen, but hopefully it may help someone else.
Happy Camping!

Andy, Sherrie, Dixie, and Daisy
2020 Jayco 336FBOK Modern Farmhouse
2020 Chevy Silverado 2500 SRW Duramax 10 speed GM/ Allison
CURT Q20 on R20 Slider
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