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Old 10-29-2015, 02:03 PM   #1
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Oh the Troubles I've Seen

Sorry in advance, this post might be a little long.


My family and I had been camping for a few years with friends and we had been using another friends P-UP. We decided last spring to purchase our own camper. after going to a show and looking at a lot of brands we decided on a 2015 16XRB. It fit our tow vehicle and we could keep all of our stuff in it. To much stuff in my opinion.


We had been out on about 4 trips 3 somewhat locally and 1 about 5 hours away. On the way home from the 5 hour trip I was hearing a noise. It almost sounded like the chains were hitting the pavement. I got home and looked around, saw nothing. I decided to take the wheel off thinking it might be a stone in the hub cap or something. When I got the wheel off I noticed there was a standard bearing cap on the axle. My unit was supposed to have the easy lube axle. I could not find what was making the noise. I called the dealer and explained to them about the missing grease fittings and also about the noise. They needed pictures to send to Jayco so I took it down to them. They took it apart and took the pictures and while it was apart they found my brakes were "blown apart inside the drums" They fixed me up and sent me on my way in a few days. Three months later and a lot of phone calls to the dealer Jayco had finally shipped the correct axle. I made an appointment for a month and a half later so we could take our final trip.


I took the unit down to have the axel replaced and winterized. While I was there I had pointed out a few concerns. The front bunk door seemed to have bubbles on the outside in the lower left and right hand corners. it almost looked like a sticker was not put on properly. I had also noticed from another thread (https://www.jaycoowners.com/forums/f3...ild-30948.html) the frame of the front bunk looked like it was sagging from the inside. It had a large gap between the frame and the hole in the camper.


This brings us to today. I received a phone call from the dealer and they told me the axle had been replaced, it was winterized. All good right. She then proceeded to tell me "you know the bubbled area you saw in the front of the camper, we are going to have to replace the whole front portion of the unit". This is not just the front bunk this is the whole front of the camper. I am still in shock and I am not sure what to do or ask. I just said okay and left it at that.


I have a ton of questions now I have had time to think about the size of the job. Has anybody else here ever had to have this done? This is about a quarter of the camper they are replacing. It is like removing a complete wall from a home and replacing it. Is it ever really the same after that?


Still in total shock


Thanks for listening
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Old 10-29-2015, 02:21 PM   #2
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Welcome!

What a bummer. Yes I have heard of others having this problem, with Jayco and other brands. The good part is they are taking good care of you and getting it fixed.

I am not impressed with Dexter Axle's brakes. The X20E is our second hybrid, the first being an '03 Jayco Kiwi 17a. Both had brake parts fall off inside and could have destroyed the assemblies and drums. I caught it early both times and fixed it myself. On my X20E it took me several times over the first summer to get the brakes all adjusted properly too. One brake would consistently lock up. Everything has been fine ever since.
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Old 10-29-2015, 08:37 PM   #3
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Sorry. The high point is it looks like your dealer and Jayco are stepping up.
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Old 01-12-2016, 06:33 PM   #4
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I bought a 2015 x23b last spring and I noticed same bubble issue on the whole front of our camper also first time out. Dealer looked at it and said that our whole front had to be replaced also. I camped all summer and now its going in for repair next month. Also the molding around the door has totally come out. They are going to have it at the least 2 weeks that's why I waited until winter, there was no way they were taking my camper for that long after paying all that money! Apparently the vaacum seal doesn't always "seal" and it's common. All I care is that it's covered under warranty and ready to go for spring
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Old 01-12-2016, 07:45 PM   #5
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"after going to a show and looking at a lot of brands we decided on a 2015 16XRB."

Unfortunately, that is probably the worst way to make your choice...this is a very troublesome challenging industry. Yes, there is a better way to go about things...actually a whole series of things you need to do next time around.
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Old 01-12-2016, 10:25 PM   #6
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Quote:
Originally Posted by 5fold View Post

This brings us to today. I received a phone call from the dealer and they told me the axle had been replaced, it was winterized. All good right. She then proceeded to tell me "you know the bubbled area you saw in the front of the camper, we are going to have to replace the whole front portion of the unit". This is not just the front bunk this is the whole front of the camper. I am still in shock and I am not sure what to do or ask. I just said okay and left it at that.

Thanks for listening
The only thing I would make sure of is that one gets a commitment for how long it was going to take. Two weeks would be my goal. If you do not give them a dead line, they may drag their feet.
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Old 01-13-2016, 08:29 AM   #7
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A one and done post, mostly to vent it appears. It'd be interesting to find out how the repairs went, but I'd doubt the OP is coming back.
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Old 01-13-2016, 08:39 AM   #8
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A one and done post, mostly to vent it appears. It'd be interesting to find out how the repairs went, but I'd doubt the OP is coming back.
No, not one and done. I just received a call yesterday from the dealer. They said they completed the installation of the front of the unit and they just needed to take care of the front bunk. Even though it is 25 degrees out this morning I am excited to get it back. We will not be camping until around April so I was not in a rush. I would rather have them take their time with it so it is done correctly.
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Old 01-13-2016, 08:45 AM   #9
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Quote:
Originally Posted by RodgerS View Post
"after going to a show and looking at a lot of brands we decided on a 2015 16XRB."

Unfortunately, that is probably the worst way to make your choice...this is a very troublesome challenging industry. Yes, there is a better way to go about things...actually a whole series of things you need to do next time around.
Trust me there was a lot of research done before making our final decision. Jayco was one of the brands that was at the top of our list. Sometimes I feel it is just the luck of the draw. I know people that have never had any issues with their campers and there are people with bigger issues than mine.
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Old 01-13-2016, 04:19 PM   #10
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Originally Posted by 5fold View Post
No, not one and done. I just received a call yesterday from the dealer. They said they completed the installation of the front of the unit and they just needed to take care of the front bunk. Even though it is 25 degrees out this morning I am excited to get it back. We will not be camping until around April so I was not in a rush. I would rather have them take their time with it so it is done correctly.
Thanks! You only made the one post and didn't acknowledge anyone's comments so it appeared you weren't coming back. Glad it's working out.
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