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Old 07-19-2014, 11:50 AM   #11
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Originally Posted by dennydm View Post
I too have a problem with a new Eagle. 6 weeks old. Left with dealer to fix black tank valve. 2 weeks in shop and when I got it back the TV had been stolen. They also told me the from cap needed replacing due to stress cracks. They do not return phone calls. Suggest not deal with Dunlap RV in TN. I bought a new RV believing I would get dealer support. Very disappointing.
Read your post and remembered I had the owners business card from a visit last year. Owners name is Brad Soldwedel. May be the same number you have, but # on the card is 615 444 6161 for the Lebanon Tn location. I would call and ask for him directly. We didn't end up buying from him [price] but he spoke very strongly about having a high level of customer service.

Let us know how this works out.
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Old 07-19-2014, 12:34 PM   #12
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Originally Posted by dennydm View Post
I too have a problem with a new Eagle. 6 weeks old. Left with dealer to fix black tank valve. 2 weeks in shop and when I got it back the TV had been stolen. They also told me the from cap needed replacing due to stress cracks. They do not return phone calls. Suggest not deal with Dunlap RV in TN. I bought a new RV believing I would get dealer support. Very disappointing.
I have bought 4 units from Brad and his staff over the past 15 years. I have always had good service (although sometimes I wish it was faster)(Darn parts). Did they replace your TV? Also at least they pointed out the stress cracks when the unit was in for a black valve repair. Not many dealers would do that.
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Old 07-19-2014, 02:19 PM   #13
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Sorry to hear. I bought a new Eagle from the same dealer about a month ago. Did you deal with the LaVernge store?
Lebanon is where Dunlap RV is located. They have locations in Chattanooga and Bowling Green. They have just moved to hwy 109 off I-40. I don't understand why no-one would return calls as I didn't yell at anyone. Interestingly on a positive note they called me shortly after I posted the negative comment and said they would replace the stolen televisions.
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Old 07-19-2014, 02:45 PM   #14
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Guess i got Lebanon and Lavernge mixed up. They also have a store in Dunlap TN as well, which is where I done business at.
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Old 07-19-2014, 03:29 PM   #15
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My first outing brought a leaking black tank valve to my attention. Things got messy when I when from the woods to a campground and took the cap off. Wow I felt sorry for me.. Hahaha. Took it in for service and 8 days later picked it up and had to fix myself so I could go camp again. I didn't get my TV stolen though. I wonder how tough it is for them to change these nose caps? i heard they have to clearcoat the new ones. Is this after install or before. I don't want overspray. I still don't have any resolution to my sitsuation. Empty promises is all. other steps have been taken now. We will see if anything gets taken care of!!! OFF to go camping..
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Old 07-19-2014, 04:46 PM   #16
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Originally Posted by dennydm View Post
Lebanon is where Dunlap RV is located. They have locations in Chattanooga and Bowling Green. They have just moved to hwy 109 off I-40. I don't understand why no-one would return calls as I didn't yell at anyone. Interestingly on a positive note they called me shortly after I posted the negative comment and said they would replace the stolen televisions.
I am reposting to my own repost. After I made a negative post about Dunlap RV's customer service and my televisions being stolen. A Dunlap rep called and said they would replace the tv's. This call was this AM and shortly after that my first repost reported their offer. A few minutes ago they called back asking if I had made a negative post as they were concerned. If you wonder if anyone reports negative comments on these forums to the various businesses; apparently so. I bought new trusting I would receive good customer service which I need as I pretty limited at the service I can provide. Dunlap's rep apologized and I hope the experience is not typical.
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