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Old 04-13-2015, 12:11 PM   #11
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At a minimum you should insist on a year extension on your warranty.
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Old 04-13-2015, 12:33 PM   #12
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There is a lot of good feedback on this post. Lemon Law is a misunderstood subject. It doesn't appear you have foundation to file under this category. However you can sue the dealer and manufacturer for damages. Unfortunately this is a 3 to 5 year process and very expensive.

Having been a business owner for many years I would encourage you to speak to them in person if possible. Customer satisfaction is critical and they should know what is going on. It sounds like you have been subjected to some employees that are trying to cover up mistakes or poor workmanship. If you don't get this resolved through the owner then get Jayco involved and change dealers. Sorry that you are having the difficulty. All the best
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Old 04-13-2015, 12:50 PM   #13
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Call Jayco back.
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Old 04-13-2015, 01:19 PM   #14
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[FONT=Calibri]The dealer could be feeding me a line, but they have stated numerous times the canvas comes from a different manufacture.[/ FONT]
You decide. All tent ends and tent sides are still sewn in house. They may have changed the type of material, but not who does the sewing. I just verified it.

"tents are still made in house.* We did close the sewing department for all other fabric made items such as bedspreads, curtains, etc."
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Old 04-13-2015, 02:56 PM   #15
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I haven't needed to use the service but I have heard it's pretty good. If you are a Good Sam's member they have a service that assists with warranty issues. The act as your advocate to get satisfaction.
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Old 04-14-2015, 12:40 AM   #16
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[QUOTE=howie;289750]Jayco has yet to get back in touch with me since I contacted them Friday. I spoke to someone in customer service and she was sending my information to another department. I was going to give them today to contact me, but now I am getting anxious and impatient.

So you gave them 24 business hours to respond? You need to wait 72 hours. If there is no answer then, you call customer service, speak to a real person, explain that no one got back to you and it's time to speak to a manager. And that you expect answers before you become a pain in their backside. But you can't expect instantaneous responses. It doesn't work that way.
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Old 04-14-2015, 06:33 AM   #17
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I'll say this... every time I have ever contacted Jayco, they got back to me fairly promptly. They didn't always give me the answer I wanted to hear but they've been professional and communicative. Give them a bit to respond as Todd suggested.
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Old 04-14-2015, 06:41 AM   #18
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So you gave them 24 business hours to respond? You need to wait 72 hours. If there is no answer then, you call customer service, speak to a real person, explain that no one got back to you and it's time to speak to a manager. And that you expect answers before you become a pain in their backside. But you can't expect instantaneous responses. It doesn't work that way.
I never said I only gave them 24 hours. I said I contacted them Friday and they have yet to get back in touch. I was hoping to hear back yesterday. I never said I have attempted to contact them again. I did say I was getting anxious after speaking to the dealer. I didn't just fall off the turnip truck, I know how things work.

For the record, I contacted Jayco when I purchased the camper and there were some issues the dealer couldnít work out. I waited a week each time. They never got back in touch with me. I always had to make a return call a week later. So Jayco's track record of communication isn't too good in my case.
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Old 04-14-2015, 09:40 AM   #19
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You decide. All tent ends and tent sides are still sewn in house. They may have changed the type of material, but not who does the sewing. I just verified it.

"tents are still made in house.* We did close the sewing department for all other fabric made items such as bedspreads, curtains, etc."
I would be curious to who you verified it with. A lady from Jayco service & warranty department just called me. She confirmed what the dealer said, that they are indeed outsourcing the tent ends to someone else.

She would not budge on extending the warranty period for the time I have not had possession of my camper. She did offer to allow me to pick up my camper and use it until they get the new canvas in. (How kind of them to offer to allow me to use MY camper) I explained that it being 1-1/2 hour drive each way, along with the loading/unloading of the camper, that wasn't a real convenient solution.
She was going to check with the vendor on the canvas to see they could expedite shipping. Other than that, not much else that can be done.
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Old 04-14-2015, 11:51 AM   #20
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I would be curious to who you verified it with. A lady from Jayco service & warranty department just called me. She confirmed what the dealer said, that they are indeed outsourcing the tent ends to someone else.
A JAYCO/STARCRAFT employee who I have known and has been there for well over 20 years. ???
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