Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 09-15-2015, 10:17 PM   #1
Senior Member
 
LI-Camper's Avatar
 
Join Date: May 2013
Location: Long Island, NY
Posts: 237
How do I get Jayco to respond?

I had a motor vehicle accident with my 2016 Greyhawk about 2 weeks ago. The person who hit me has admitted fault. I am trying to get the repairs done. I have called Jayco three times (left 3 messages) , emailed Jayco twice and wrote a letter to Customer Relations. I have received NO responses back. I need to get an estimate for the insurance company and want to drive to Indiana to get it fixed. I am frustrated with Jayco because they haven't answered any communication I have tried with them. Any suggestions? I have also called the service department of the dealer where I bought it (260 miles away) and didn't get a response either.
__________________

__________________

2016 Greyhawk 29MV

Wherever you go, there you are!
LI-Camper is offline   Reply With Quote
Old 09-15-2015, 10:41 PM   #2
Senior Member
 
wags999's Avatar
 
Join Date: Jan 2015
Location: Surprise
Posts: 1,497
Does the factory do accident repairs ? I would speak with a dealer and find out what the factory will and won't do. I would check with a dealer that does accident repairs, many may not do repairs on the vehicle itself.

Good Luck.
__________________

__________________
2011 Toyota Tundra double cab
2015 27RLS
wags999 is offline   Reply With Quote
Old 09-16-2015, 01:53 AM   #3
Senior Member
 
Join Date: Dec 2011
Location: Upperco, Md.
Posts: 802
You are going to have to get an estimate done by an insurance adjuster. Talk to a Jayco dealer. I'm fairly certain that Jayco is not set up to do collision damage.
Ela1948 is offline   Reply With Quote
Old 09-16-2015, 04:00 AM   #4
Site Team
 
Crabman's Avatar
 
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 14,654
But they could at the very least respond to the messages.......
__________________
2017 Coachmen Catalina 283RKS
2004 Chevy 2500 HD CC 6.0l
2010 Jayflight 28BHS (sold)
Crabman is offline   Reply With Quote
Old 09-16-2015, 04:27 AM   #5
Senior Member
 
edatlanta's Avatar
 
Join Date: Dec 2009
Location: Maplesville, AL - Home Base
Posts: 2,523
Quote:
Originally Posted by Crabman View Post
But they could at the very least respond to the messages.......
I agree with this statement. I'm sure this isn't the first time they have had this question.
__________________
Ed
KM4STL

2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50C, TST Systems 507 TPMS, RV Flex Armor Roof
edatlanta is offline   Reply With Quote
Old 09-16-2015, 07:28 AM   #6
Senior Member
 
RoyBraddy's Avatar
 
Join Date: Sep 2011
Location: King George
Posts: 2,396
I have got immediate responses from JAYCO when doing mods on certain things.

Just send them a request along with my VIN number for build-out drawings etc an they will send back PDF formatted drawings via emails the very next day. Have been telling everyone about how good JAYCO is at doing this...

No complaints on this end with JAYCO for this type of service... Don't know anything about the collision type requests.

Roy Ken
__________________
Roy and Carolyn
I claim Horse Creek Country in Southern Ill - Momabear is from North Texas
We live in King George VA
RETIRED DOD DOAF DON CONTRACTOR Electronics Tech 42YRS

"We're burning daylight" - John Wayne
2008 STARCRAFT 14RT OFF-ROAD POPUP with PD9260C and three 85AH 12VDC batteries
2010 F150 FX4 5.4 GAS with 3.73 gears - Super Cab - Towing Package - 2KW Honda EU2000i Gen
K9PHT (since 1957) 146.52Mhz
"We always have a PLAN B"
RoyBraddy is offline   Reply With Quote
Old 09-16-2015, 07:35 AM   #7
Senior Member
 
RVhiker's Avatar
 
Join Date: Dec 2010
Posts: 1,253
Our first trailer was damaged when stored on our dealer's lot when some unknown twit backed into a corner of the front cap. The dealer did an estimate of damage for us and worked with the insurance company.
__________________
There's lots of advice and information in forums... sometimes it is correct. For example, all of my posts are made by a political appointee who got the job as a reward for contributions to my diesel bill.

2011 Jayco 28.5RLS; 2008 Chevy Duramax; Pullrite Superglide Hitch

RVhiker is offline   Reply With Quote
Old 09-16-2015, 07:35 AM   #8
Senior Member
 
Join Date: Mar 2010
Location: north central Iowa
Posts: 304
I have the best results calling the customer service line. Have your VIN ready when you call. Also include it in any correspondence.
__________________
2014 Eagle Premier 361REQS
2013 Ford F350 Crew w/ 6.7 diesel
sailor is offline   Reply With Quote
Old 09-16-2015, 08:32 AM   #9
Senior Member
 
Join Date: May 2013
Location: SE Wisconsin
Posts: 2,057
Quote:
Originally Posted by sailor View Post
I have the best results calling the customer service line. Have your VIN ready when you call. Also include it in any correspondence.
X2! I have a called a couple of times and got excellent response.
__________________
Chuck
2013 Jayco Jayfeather X20 E, 2008 GMC Sierra 1500 Crew Cab Z71 SLE
DocBrown is offline   Reply With Quote
Old 09-16-2015, 09:07 AM   #10
Senior Member
 
Join Date: Apr 2014
Location: Calgary
Posts: 796
Quote:
Originally Posted by RoyBraddy View Post
I have got immediate responses from JAYCO when doing mods on certain things.

Just send them a request along with my VIN number for build-out drawings etc an they will send back PDF formatted drawings via emails the very next day. Have been telling everyone about how good JAYCO is at doing this...

No complaints on this end with JAYCO for this type of service... Don't know anything about the collision type requests.

Roy Ken
I have done this and got absolutely nothing in response. Probably over a month ago now. I sent my vin and asked for some drawings as I want to add another roof vent.

Can you share what email address you used?
__________________

__________________
2014 Jayco Swift 281BHS, 300W Solar!
2015 F250 XLT 4x4 Crew Cab, Short box, 6.2 gas
Subaru297 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 05:02 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.