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Old 11-07-2019, 11:39 AM   #1
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Oil change and warranty

I bought a new 2019 jayco 24k with a Mercedes engine in February 2019. Computer says “Service Schedule A” is due in 6 days. According to the owners manual Service Schedule A is nothing more than an oil change, which I’ve always done myself. Question: if I do the oil change myself, does it effect my warranty? Also, what is the procedure for resetting the computer after servicing?
Thanks!
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Old 11-07-2019, 12:21 PM   #2
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A call to Mercedes will get you an answer, on exactly what documentation is needed, such as receipts for oil and filters.

I can't answer your resetting question, for Mercedes, but my Toyota has a service reminder that shows up on the instruments. I have two trip odometers, "A" and "B". After I change the oil, I reset the "A" trip odo to "00000" per the manual instructions, and the reminder resets for another 5000 miles. It's probably not much help on yours, sorry.
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Old 11-07-2019, 12:32 PM   #3
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Legally you can do all your own maintenance, and the OEM cannot punish you for that work. If you do it wrong, that is a different story. You also do not have to show proof. It maybe helpful if you need to contact Mercedes if you have any issues.

As for resetting the computer, I bet you can find that information in your Mercedes owners manual or on google.
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Old 11-07-2019, 01:30 PM   #4
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Thanks fellows. Good information.
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Old 11-07-2019, 02:19 PM   #5
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Here is the reset procedure for the Sprinter. It works on mine.

https://youtu.be/6VuD08rR5AM
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Old 11-07-2019, 02:31 PM   #6
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Years ago I had a run in with Honda who claimed warranty expired because I did my own oil changes. Had a state of Illinois ombudsman in town ( since abolished ) who made one call and they backed down.
I do keep a notebook in my car and records every service from the day I bought it. I include date, mileage,type of service, if done by a business I record who, where and receipt number plus any warranty. example, wipers, mileage, date autozone, 6 months. Saves a ton of time and arguements.
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Old 11-07-2019, 03:01 PM   #7
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From thee Federal Trade Commission's site.

Tips To Avoid Warranty Issues

Here's how to get the most out of your vehicle's warranty:
Keep all service records and receipts, regardless of who performs the service. This includes oil changes, tire rotations, belt replacement, new brake pads, and inspections. Create a file to keep track of repairs; it will come in handy if you have to use your warranty. If you ever have a warranty claim and it appears that you did not maintain your vehicle, your claim could be denied.
Bottom line, no receipts = no proof = manufacturer is in the driver's seat. Believe what you want but it is in writing.
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