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Old 02-11-2015, 09:50 PM   #21
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Sorry about your bad fortune but there are worst things in life. It's not like they removed the wrong kidney. Enjoy it once you get it. Not everyone in Alberta will be so lucky this summer.
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Old 02-11-2015, 10:14 PM   #22
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We went on the tour through the Pinnacle assembly line last June at Jayco. After watching that, I'm surprised there aren't more mistakes than there are. They were putting 7 units out the door a day, and fixing to step it up to 9 a day.
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Old 02-11-2015, 10:15 PM   #23
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If as a customer, we don't let them know our dissatisfaction, then we will continue to get whatever they want. Even if you decide to handle it locally and get what you want, I would darn sure make sure they are totally aware, and I would let them know about this thread.

This is how things continue to go downhill, were wiling to "accept" it and move on...never ran my business like that. Sad state when we lose the will to stick up for what is right, even if they do post a legal disclaimer.
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Old 02-11-2015, 10:17 PM   #24
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We went on the tour through the Pinnacle assembly line last June at Jayco. After watching that, I'm surprised there aren't more mistakes than there are. They were putting 7 units out the door a day, and fixing to step it up to 9 a day.

Auto companies turn our thousands a day, and have very few "mistakes".. That's not an excuse....starts at the top that allow mistakes to happen, it's people not caring..nothing more. With bar coding it's easier than ever to bring thousands of parts together at the right place and right time.
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Old 02-12-2015, 06:15 AM   #25
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Amen to that Paintinfool3. We did the same.
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Old 02-12-2015, 07:19 AM   #26
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Well I know that I contacted jayco and got in touch with someone who supposedly knew something .... Did it make a difference ...no .. They said it wasn't their fault and that they build what is ordered unless there is a line change and most of the time those aren't drastic changes. I would think with what options they have available which aren't like 100 or something that to get from point A the order form to point B the unit being built as per the order form wouldn't be too difficult. I originally thought since they use numbers for all the options someone might be transcribing from order form wrong, but she said that doesn't happen. On ours we ordered it as per the show unit , with 3 changes we wanted the table and 4 chairs instead of the booth dinette , my wife wanted the pewter decor, but to keep the leather sofa and chairs ,and we wanted to go to a queen bed instead of king... They messed up all 3 . The first time I could maybe understand , but they didn't tell even the dealer you couldn't get the leather seating with the pewter decor package? Doesn't say that in the brochure and the dealer said they had never heard that. They could have changed most of the stuff out at the dealer but the dinette to table and chairs I wouldn't accept because of the holes in the floor and wall. The second time the dealer went specifically through the jayco rep to insure we got what we were supposed to and it came in wrong again. I don't know where the break in communication is but it can be frustrating for someone who is excited about one of the first things they ever ordered new and waited 4 months to get in, and a real let down to have in your minds eye what you are getting only to walk into the unit and have things different than what you ordered. I love our jayco and even with some hiccups along the way I am glad we stepped up to a new unit at what I considered a great deal, but it has left me slightly more cynical when it comes to ordering things new.
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Old 02-12-2015, 10:28 AM   #27
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Sorry about your bad fortune but there are worst things in life. It's not like they removed the wrong kidney.
Need a Jimmy Buffett attitude adjustment .
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Old 02-12-2015, 01:04 PM   #28
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So are you saying the L shap couch is not available anymore
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Old 02-12-2015, 01:59 PM   #29
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Yes, Toy1ton, apparently it has run its course, not available according to plant, the dealer was not notified about this inline change so he says. Hope you didn't order thinking that's what you would like. Yes Cariboo, there are worse things in life. But, agree with Waggs 100%, what kind of a society would we be, if we just excepted what the very large corporation or companies feel is good business for them, on our dime. If I ran my business like this, I would be out of work, word travels fast. This is a principle thing, we all know RVing is a luxury that many don't ever experience, I feel grateful for the opportunity my family and I have experienced thus far, don't get me wrong. I spoke with the dealer today, he has a Jayco rep from the south, coming to his show next week. We are both going to see if and how they can explain or help fix, or even if they want to try and satisfy a customer...seeing that they boast being a family business. The rep will enjoy reading this post I'm sure, I will be sure to share. The dealer tells me we may find a alternative local, so happy to hear he wants to make things right or atleast better, but we will wait for the Jayco rep to see if they are willing to make things better or just say, so sorry, there are worse things in life, they are too busy for this....Walking away from a 70K purchase at this date, will cost another 8K on the same unit, with the CAN dollar today....so that buys a lot of couches eh...lol

Caraboo.....we will be just fine up here in Alberta, the slow down will be short lived, not like 08''' Cheers
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Old 02-13-2015, 10:06 AM   #30
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[QUOTE][Good Morning,



Thank you for contacting Jayco Customer Service.



I have looked into the floor plan change and Jayco did make a change to the floor plan. That being said, your unit may be the floor plan you wanted. The floor plans were only recently changed and I would need the vin number from your unit to make complete sure what floor plan your unit was built with. I also spoke to my manager and he said that even if your unit did not come with the couch you wanted, you can get with the dealership and they can get you the couch that you wanted. If they are not willing to help you with this, please feel free to contact us again and we will help you with that process.



Have a great day!
/QUOTE]


This was my response from Jayco this morning, very pleased with this reply.
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