Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 08-24-2018, 07:11 PM   #1
Junior Member
 
Join Date: Aug 2018
Location: Wyoming
Posts: 2
Pinnacle 37rlws issues

Looking for anyone else that has purchased a pinnacle 37rlws and any issues you have seen. We purchased our 2018 early this spring and is our first brand new jayco. Weíve had small issues with the fireplace, charging ports, slide adjustments, etc. The really big ones involved the plumbing, our shower was plumbed to our black tank, and our cabinets werenít mounted to any studs and they were coming off the wall. (The dealer actually caught that one before they actually fell). Coming from being a forest river owner and just not having issues, I am most curious if these types of issues are due to a new floor plan or jayco in general. We love our floor plan and thought we were upgrading from our cedar creeks, but Iím starting to think the change to a new manufacturer might of been a mistake. Guess Iím looking for some reassurance that we didnít just throw a boatload of money into a sinking ship. Your experience?
__________________

Dtsarff is offline   Reply With Quote
Old 08-24-2018, 07:36 PM   #2
Senior Member
 
oldmanAZ's Avatar
 
Join Date: Dec 2014
Location: AZ
Posts: 11,209
Welcome to the forum.

I'm not a Pinnacle owner, but...
IMO, the big problems you stated (plumbing errors and cabinets not mounted correctly) sound like production errors in a new floor plan. IIRC, for another owner, the dealer didn't catch the cabinet problem that your dealer did and the cabinet fell off the wall!

Hopefully you'll hear from Pinnacle owners before too long.
__________________

__________________
Sherm & Terry w/rescue Eydie (min Schnauzer) & Charley (std Poodle)
2015 Jay Flight 27RLS, GY Endurance (E), Days: 102 '15, 90 '16, 80 '17, 161 '18, 365 '20
2006 Ford F350 PSD, 4WD, CC, LB, SRW, Cmpr. pkg, Equal-i-zer 4-p, ContiTrac TR
Full timing: Some will think you're crazy, some will be envious, just enjoy the freedom!
oldmanAZ is offline   Reply With Quote
Old 08-25-2018, 04:20 AM   #3
Member
 
Join Date: Feb 2017
Location: LI
Posts: 94
I think it is hit or miss and definitely agree with the other poster that it could be the new floor plan. We have a 2017 Pinnacle - 38 REFS. It has been basically bulletproof. We have a great dealer - Which really helps but, truthfully, the few issues we have had are so minor I can't even remember them. Really happy with the Pinnacle.
Fishermanbb is offline   Reply With Quote
Old 08-25-2018, 04:36 AM   #4
Senior Member
 
robkelly's Avatar
 
Join Date: Nov 2013
Location: Duxbury
Posts: 6,225
I too think the new floor plan has something to do with it. We are very happy with our Pinnacle, and like Fisherman’s, it’s been pretty much bullet proof. The few issues we do have are minor, and you’re going to find that with any rig.
__________________
Rob & Kelly, Bella & Brady (Miniature Schnauzers)
2018 Pinnacle 36KPTS
2017 RAM 3500 SRW CTD/AISIN CC LB
robkelly is offline   Reply With Quote
Old 08-25-2018, 02:53 PM   #5
Junior Member
 
Join Date: Aug 2018
Location: Wyoming
Posts: 2
Thanks to all for your thoughts. Makes me a little less stressed over what we have seen so far
Dtsarff is offline   Reply With Quote
Old 08-25-2018, 03:17 PM   #6
Senior Member
 
Join Date: Dec 2015
Location: Arizona
Posts: 2,209
Stressed took 2 years and 11 months to get all the warranty completed on our 16 Eagle RSTS.Would not wait any longer to get warranty started.Our experience was Jayco and the dealer were all ways trying to time us out on the warranty! Didn't work thanks.
bdreinv is offline   Reply With Quote
Old 08-27-2018, 01:30 PM   #7
Member
 
Join Date: Apr 2017
Location: bullhead city
Posts: 39
pinnacle quality ??

We bought a new 2017 pinnacle 37 rsts last October.
Have 3 trips, 1500 miles and 17 nights. Has been a real pleasure to own, occupy and travel with. Our first 5er and we are very happy with it.
A couple of minor issues that I have fixed myself, but for the most part
everything has worked only have been very minor cosmetic issues,
Have not been back to the dealer with the unit, and not had to have any warranty work. We love our fiver, going extended stay in 2 weeks.

2017 gmc denali, cc, lb, drw, Duramax diesel, curt 25 q.
2017 37 rsts pinnacle.
haweinberger is offline   Reply With Quote
Old 05-25-2019, 06:02 PM   #8
Junior Member
 
Join Date: May 2019
Location: Las vegas
Posts: 7
37rlws

We purchased a 2018 37rows in November. Spent winter in Vegas. Issue with hot water heater connection and furnace. Repaired and Jaco reimbursed for the expense. Made appointment at Jaco factory for some minor cosmetic and trim issues.
Since leaving Vegas on May 13th we have suffered the following.
Bedroom slide stopped working, (had to reset controller every time slide needed to extend or retract)
Left rear jack went 8nto fault and can not be cleared so no auto leveling.
Furnace work's when it chooses.
Bedroom slide motor ceased to function. Can not extend slide.
Jayco says we will have to deal with in until we get there.
Wife very stressed.
Appointment with Jayco Tuesday
Will update after service
rtgermain is offline   Reply With Quote
Old 05-25-2019, 10:55 PM   #9
Senior Member
 
Big1's Avatar
 
Join Date: Nov 2015
Location: Lakewood, WA.
Posts: 2,112
Wow, yeah it's hit and miss.
__________________
2018 Dodge Ram 3500 6.7L CTD
2019 Jayco Eagle 321RSTS 5th Wheel
Retired Army MSG
Big1 is offline   Reply With Quote
Old 05-26-2019, 08:16 AM   #10
Senior Member
 
Join Date: Jun 2015
Location: smithville, ont.
Posts: 2,239
Funny you mentioned Forest River.
My 2009 cedar creek it was never at the dealer and I never did any work to it.
Sold it and bought my North Point and it’s been in the dealers driveway more than it’s been in my driveway.
Huge amount of frustration and missed camping trips
__________________
2016 North Point 341RLTS
520watts of solar. Morningstar MPPT
4 6volt 235ah Surrette batteries
2017 F-350 Platinum CC SRW
klassic is offline   Reply With Quote
Old 05-29-2019, 01:26 PM   #11
Junior Member
 
Join Date: May 2019
Location: Las vegas
Posts: 7
Quote:
Originally Posted by rtgermain View Post
We purchased a 2018 37rows in November. Spent winter in Vegas. Issue with hot water heater connection and furnace. Repaired and Jaco reimbursed for the expense. Made appointment at Jaco factory for some minor cosmetic and trim issues.
Since leaving Vegas on May 13th we have suffered the following.
Bedroom slide stopped working, (had to reset controller every time slide needed to extend or retract)
Left rear jack went 8nto fault and can not be cleared so no auto leveling.
Furnace work's when it chooses.
Bedroom slide motor ceased to function. Can not extend slide.
Jayco says we will have to deal with in until we get there.
Wife very stressed.
Appointment with Jayco Tuesday
Will update after service
Update:
Dropped off the rig at Jayco factory service on Tuesday morning. Deb, from customer service called Tuesday afternoon with update that all major repairs (slide, Jacks &furnace) were completed and some trim work repaired, linoleum was glued this morning (Wednesday) and the rig should be ready for pick tomorrow at noon. Fingers crossed that all repairs wee done well and no further problems will be encountered. Asked Jayco for some consideration for the inconvenience of not having full access to the bedroom for several days and not being able to use the leveling system for more than a week. Jayco was not receptive to anything using the excuse "That's why there is a warranty"
No the warranty is there to provide a means to have the repairs done. To give a customer a little consideration for inconvenience due to repairs being required is just good customer relations.
Having spent 18 years in hospitality I understand how much can be gained can be given to a company by a little good will given to a customer to aleviate any bad feeling from a problem with a product
__________________

rtgermain is offline   Reply With Quote
Reply

Tags
37rlws, pinnacle, pinnacle 5th wheel

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 03:40 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.
×