Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 07-09-2011, 01:52 PM   #1
Senior Member
 
nylyon's Avatar
 
Join Date: Apr 2011
Location: Southeast, NY
Posts: 960
So many little things (build quality)

I research by nature and before making a decision on Jayco I did my homework. The brand receives high accolades for quality and customer service. Now, I have had to deal with customer service and they are very receptive but the build..... well my camper was made in March, bought at the end of April and made it's first trip the beginning of May, second trip the end of may and most recent trip beginning of July. Each trip has been a repair session for me, here's the list (with resolution)

1. rear bunk molding fell off - Screws not securely tightened.
2. Bottom shelf in bathroom linen closet falling down - The shelf was never secured to the wall 0 - zipo screws.
3. Molding falling off in bedroom - Not repaired yet, have to get small brads to fix.
4. Dining table has large scratch - Dealer replaced
5. Extendable dinette back fell off (thankfully not when in use) - The back was installed without any side support (screws) leaving only 3 staples to secure the back of a dinette seat. I secured the back using 10 screws total. The other side had 1 screw, added numerous others so the issue doesn't occur on the other side.
6. Bedroom slide switch broke - Dealer replaced switch
7. Quick release pin on front jacks fell out - Took it apart, found c-clip fell off, tightened c-clip and replaced.
8. Roof air conditioner screws loose - Tightened screws
9. Gap in wall between read bunks and side of fridge - Will need to add a couple of screws to close the gap haven't repaired yet.
10. Plastic rivet in shower not completely installed - Turns out the hole wasn't drilled completely and the rivet stuck out 1/4".
11. Blind in living room cord broken - Removed blind restrung and tightened appropriately.

That's all I can think of for now. I chose to repair many of these items simply because it seemed a waste to tow it 60 miles to the dealer, but is this typical Jayco quality? I love the design and I HOPE that the big things are well built, but the little things are making me nuts. Don't get me wrong, the items that I have brought to the dealer and Jayco's attention have been handled very well, but to me this is a long list for a quality camper, especially when it's things like screws never installed. Ok I feel better, thanks for listening.
__________________

__________________
Karl - Southeast, NY
2011 Jayco Super Lite 30.5 BHLT
2003 Ford F250 Lariat 6.0 PowerStroke Turbo Diesel My mods Bathroom Door Water Filter TV mount Cork Board
Streamline your A/C
nylyon is offline   Reply With Quote
Old 07-09-2011, 05:08 PM   #2
Senior Member
 
Join Date: Feb 2010
Location: Tennessee
Posts: 110
Your experience seems to be a trend in recent deliveries.

I wonder if Jayco has relaxed it's quality control recently to accomodate an increased production schedule?
__________________

__________________
Pam and Nick Walters
28.5 RLS FW
Dodge 2500 HD
2 spoiled rotten Scotties
skymutt is offline   Reply With Quote
Old 07-10-2011, 07:53 PM   #3
Lost in the Woods
 
Join Date: Jun 2011
Posts: 4
I had post here with similar quality issue but it has been deleted. We had the little problems and now have moved to major issues. We have structural issues with causes the awning not go out and main bathroom door to pop open. Today the rear black water tank while flushing started leaking cause contents of the tanks spill all over the pad where we are staying. Wife is so pissed off with all the issues over past 18 months. Each time use the unit more and more issues. We are on 14 day vacation at present and we have ten new items. Jayco doesn't give a dam about it, so we are starting looking to new trailers.

We looked at new Jayco's and found large number of quality control issues with all model lines and all years.
Here are some issues we found: molding not install properly, angles of molding terrible, huge holes under sink, cabinets falling apart, bounce in floors, noise from floors, poorly place jack controls which not able get LP tanks out, wall paper sticking out around windows, poorly adjusted slides, flooring lifting, broken glass in cabinets

So we are now looking at other brands.
Blackshadow is offline   Reply With Quote
Old 07-11-2011, 06:45 AM   #4
Senior Member
 
nylyon's Avatar
 
Join Date: Apr 2011
Location: Southeast, NY
Posts: 960
Hopefully you have had your major issues repaired while under warranty. I certainly hope that we have just encountered the minor issues and the rest will be good. I spent considerable time on the camper the past couple of days and haven't found anything else which requires attention. While installing a water filter I "cleaned" up some items such as dangling wires etc which while not an issue certainly should have been something not overlooked. I think that I have everything now, but our next trip will tell.
__________________
Karl - Southeast, NY
2011 Jayco Super Lite 30.5 BHLT
2003 Ford F250 Lariat 6.0 PowerStroke Turbo Diesel My mods Bathroom Door Water Filter TV mount Cork Board
Streamline your A/C
nylyon is offline   Reply With Quote
Old 07-11-2011, 07:17 AM   #5
Member
 
bender031177's Avatar
 
Join Date: Jun 2011
Location: Nova Scotia
Posts: 38
I hope they haven't gone down the same road as Ford did in the 90's where they knew of safety issues but their bean counters calculated it was cheeper to settle the odd law suit than to re-call and repair the vehicles. The decision came back to bite them and will will Jayco too, if it's true.
__________________
2012 Jayco Swift 184BH (2011-currant)
2009 Mitsubishi Outlander XLS
Eaz-Lift 550 Pound Equalizer Hitch
Curt Discovery Brake Controller

Previous Trailer:
2008 Viking 1906UD Tent Trailer (2009-2011)
bender031177 is offline   Reply With Quote
Old 07-11-2011, 09:48 AM   #6
Senior Member
 
Join Date: May 2010
Posts: 552
The punch list on my Jayco, which I no longer have, had some of the same items as the OP. I expected some simply because anything put together on an assembly line with workers doing repetitious tasks, overseen by supervisors who are trying to get the most units out the door as possible, and overseen by bean counters whose sole job is to save them money.... You get the picture..

I fixed all of them myself, simply because I could and it was faster and cheaper not to haul it to the dealer and leave it for two weeks. Most issues are created by hurried workers with staplers and screw guns. Some are just lack of attention to detail, and I suppose the others are generated by plain boredom and carelessness. Jayco prides itself with getting X number of units out the door daily. That number is not without cost. Most manufacturers accept a 3% failure rate. It's cheaper to pay a dealer to fix it than shut down a production line for one problem. The advantage to fixing them myself was that I was able to restore everything to better than factory condition, stronger and better. Often when I'm doing a repair, I can also do a "project" at the same time. I realize that not everyone has the skill base, the tools, the time, or the inclination to do their own repairs, and for them, the only solution is to take it back to the dealer.

I don't think Jayco is alone with this issue and in spite of their history of family ownership, blah, blah, they still have issues with production, as does every other builder. Price usually doesn't mean you get a better built trailer, you just get a little nicer fixtures, trim and decals(sometimes).

I would encourage eveyone who buys a new trailer to go over it with a fine tooth comb. Look for structure items, furniture, drawer supports, and anything else that is assembled with staples. If it's possible to replace 4 staples with one screw, do it. You are ahead of the game. It will eventually come apart and at the worst time. I rebuilt all of the drawer supports in my new Keystone, replacing staples and 1/8" luan supports with screws and 1/2" plywood.
__________________
2010 22FB(Ret)
2013 F250 XLT
I now have a Keystone Outback, but I try to help when I can.
---------------------
Bitter Gun Owner
Bitter Clinger
Armed Infidel
Bob Landry is offline   Reply With Quote
Old 07-11-2011, 12:37 PM   #7
Member
 
Join Date: Oct 2009
Posts: 85
That is a shame that your all having so many problems with your new Jayco's. I purchased my 2001 Designer used and have had no problems to speak of. I replaced the water pump once but the pump company covered it even though it was out of warranty. Perhaps the previous owner went through the problems that your having, but as for me, I couldn't be happier with my Jayco. Good Luck to you all.
Myles6543 is offline   Reply With Quote
Old 07-11-2011, 06:53 PM   #8
Site Team
 
Crabman's Avatar
 
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 14,654
.... glad to hear they are getting fixed, Karl. I also like to do the small things myself, dragging a trailer to a dealer to adjust a drawer or add a few screws is not my idea of a fun day! Good luck and hope you worked out the glitches.
__________________
2017 Coachmen Catalina 283RKS
2004 Chevy 2500 HD CC 6.0l
2010 Jayflight 28BHS (sold)
Crabman is offline   Reply With Quote
Old 07-11-2011, 07:50 PM   #9
Member
 
Join Date: Jun 2011
Location: Birmingham, AL
Posts: 62
We just got our new 30.5 BHLT a week ago. It's just like Nylyon's. We have not camped yet, except in the driveway. I'll be looking very closely as his list above and making sure we don't have the same issues. There are definitely a couple of blinds that will have to be restringed. Also, we are not certain that the water pump is working correctly. The dealer has happily agreed to fix any problems, it's just a pain to tow back down there.
__________________
The Prell Family
2012 Jayco Eagle SL 30.5 BHLT
2008 Chevy Silverado 3500HD Crew Cab Diesel
PrellFamily is offline   Reply With Quote
Old 07-12-2011, 02:26 PM   #10
Site Team
 
Denise's Avatar
 
Join Date: Jul 2009
Location: Mostly the US
Posts: 10,004
Quote:
Originally Posted by nylyon View Post
That's all I can think of for now. I chose to repair many of these items simply because it seemed a waste to tow it 60 miles to the dealer, but is this typical Jayco quality? I love the design and I HOPE that the big things are well built, but the little things are making me nuts. Don't get me wrong, the items that I have brought to the dealer and Jayco's attention have been handled very well, but to me this is a long list for a quality camper, especially when it's things like screws never installed. Ok I feel better, thanks for listening.


I have joked in previous threads over the months that I'm pretty sure my tt wasn't one of the "one in five" that goes through QC! LOL!

We had our fair share of minor warranty issues (most caught during the PDI, but a couple major concerns though). I think the one thing someone mentioned here was a reminder that if you aren't satisfied with the dealer or their service dept (or even the "salesman" that lied to you), there are avenues to take to find resolve. I'm still grateful to have been reminded that Jayco will authorize a local qualified/trained person/shop to fix some of those issues. It turns out we had a couple of isolated issues that weren't typical for Jayco products. Frustrating to have to deal with, but fortunately things were resolved so we didn't have to contact BBB though. However, we did contact Jayco in writing. They did respond, and our concerns were satisfactorily addressed.
__________________

__________________
moderator
Denise, DH, grandkids, and two rescue pups
-2016 Jay Flight 29QBS Elite
-2016 Ford F-250 XLT 4x2, 6.2L EFI V8, 4.30 Elec Lock, Heavy duty Alt
Denise is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 02:02 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.