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Old 08-19-2016, 05:27 PM   #11
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Originally Posted by clubhouse View Post
I think I would cancel, Jayco is certainly culpable but you bought the unit from a dealership that just gave you a glimpse of their customer service.

I'm assuming the trip is a winter snow bird trip, if so I would then take your trip with the existing trailer and look for a new one but when you are where ever your are going.
Yes and no on the snowbird trip. We usually take our trailer down in October for a few weeks and spend Thanksgiving with our relatives. We then leave our trailer there for a month or so while we come back home for Christmas before heading back down. That also gets our trailer out of here before the snow flies and roads get bad.

We are considering on cancelling but then that imposes our having to try and get our 2000.00 deposit with the dealership back. I will give them the chance to make this right before I go that far. As for buying one down there, I am really not sure it would make it again after all the problems we had last year. Also, I would rather deal locally for service reasons. We actually poked around down there last year during RV shows and I got much better pricing up here.
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Old 08-19-2016, 05:29 PM   #12
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Originally Posted by DebKen View Post
Maybe the dealer could lend you a trailer for your trip in October?
I have a really tiny camper and mine has a vent over the stove that has an exhaust fan that vents outside. I also usually open the kitchen window just a bit.
I will put that on my list to ask about if we get that far. Thanks!
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Old 08-19-2016, 05:33 PM   #13
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I'd make the dealer or Jayco eat the $1100.00
But then I would be out 2200.00!!! (Jayco eating 1100.00 I am stuffing in his mouth) Seriously, although I am quite upset at these developments, they have no legal obligation to deliver within an "estimated" build window. I am just going to see how far they willing to go to make this as right as they can before I consider just cancelling altogether. It will go a long way to see if all these praises about Jayco have any real truth to them or if they are just the luck of the draw.

Being the pessimist I am, I am also picturing a Thor exec standing on the factory floor, changing the whole manufacturing process even though we were assured it would be "business as usual".
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Old 08-19-2016, 05:46 PM   #14
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Can't really tell you how to handle it, but I would be a little p***** off too, especially with the dealer. As to JAYCO it may also be a supply train issue, there have been numerous articles about suppliers falling further and further behind due to massive demands since sales continue to soar.
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Old 08-19-2016, 05:56 PM   #15
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Wow ! That would really suck. Forgive me if I missed it, but did anyone give you a reason it's taking that long ? I ordered a 2017 Jayflight 29rks on June 10th and was told 8-10 weeks. I haven't checked with anyone yet for an update, but it's 10 weeks today so I'll maybe shoot my salesman an email tomorrow to see if he can get a delivery date. Not holding my breath for good news after reading this. If I get an answer like you did I'll cancel immediately and start shopping again because I sure don't want a winter delivery. My non refundable down payment was $3500.00 tho

I hope they can figure something out for you.
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Old 08-19-2016, 06:16 PM   #16
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I've never ordered an RV from the factory. I just find something on the lot and make a deal. However, in the initial paperwork is there not some kind of delivery performance criteria spelled out? I mean what if they decided to delay delivery by 3 or 4 years. There has to be some kind of deadline. I wouldn't think folks would just sign an open ended contract.
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Old 08-19-2016, 06:27 PM   #17
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I think (for what it's worth) that the dealer should step up and offer you a loaner.

Also, have you talked to Jayco directly? Sometimes communications between the dealer and the factory can become, well, somewhat garbled!
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Old 08-19-2016, 07:27 PM   #18
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Go up the chain of Command

Call Jayco direct, ask for the CEO Derald Bontrager 574-825-5861

No, you won't get thru to him. However, explain to the VP of marketing (or whatever) your situation and ask him/her to rectify it.

Your primary question is, "can you deliver on the promise?" Jayco states YOUR SATISFACTION IS OUR NUMBER ONE GOAL. Consider his alternatives and make your best choice.

Your salesman has no control over the situation. Yet, if you stop with him or his boss your chances of getting a positive resolution if minimal.
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Old 08-19-2016, 07:49 PM   #19
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So a lot of people are expressing anger towards the dealer... but they have ZERO control over the situation. Jayco builds what they build, when they build it. The dealer has ZERO push on the situation. The fact of the matter is that Jayco builds in batches when possible, and if they have 10 orders for a X model and only 1 order for a Y model, they will build the X model first. The dealer can't do a darn thing about it. Unless the dealer forgot to submit the order, or delayed the order for several weeks, it sounds like it is 100% Jayco, not the dealer.

The OP admits that he ordered a somewhat unusual trailer because of his options. If he ordered his in a way that is rarely done, its highly doubtful that the dealer can find another similar one sitting around somewhere.

There is a reason I ordered my Jayco in January... I had a pretty short turn around time. Ordering in the middle of the summer and having a firm deadline by which you can receive it is a recipe for disaster. Prices are higher, demand is higher, the assembly line is busier, transporters are busier. Yes, it SUCKS that it is taking this long and I have empathy for the OP. One on hand its good to see that Jayco's business is doing so well that it takes 4 months to get a trailer, but on the other hand it sucks to have to wait that long.

OP, if you have a good dealer, they might be willing to drop the price some and help you out with your $1100 trip conundrum. I doubt Jayco will do much, they obviously aren't hurting for sales if it takes 4-5 months to get an order made.

Good luck, I hope it works out for you. It sounds very frustrating... but I don't see any blame on the dealer.
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Old 08-19-2016, 08:03 PM   #20
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So a lot of people are expressing anger towards the dealer... but they have ZERO control over the situation.
But the dealer didn't follow the order to keep the customer notified so he could make other plans if needed. When we ordered our PINNACLE I was called/e-mailed about every 10 days.
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