Originally Posted by RJWX23F
Jayco Customer Service did respond to my inquiry this morning.
I have reviewed the build order on this unit and found the radio you currently have is the correct one. The options and standards are subject to change through out the model year as stated in the brochure. I will contact your selling dealer and discuss with them getting the stereo w/Bluetooth added to your unit. Jayco will be doing this as a goodwill gesture as this is not a warranty issue.
Having them point out the "subject to change" and yet still offer to work to get the unit upgraded does make me appreciate the effort it seems Jayco is willing to go to satisfy their customers.
Perhaps they need to add " At our disgression and for any reason we want to, we can and may make changes as we see fit". I would think, I guess wrongly, they would only change "Standard" items when they are not available, and even then should be as close to the standard or better.
Do they really think people are just fine with this? Not even telling you what they are doing? We looked at many units before choosing what we wanted, and I expect to get what we ordered, not what they want to give us.