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Old 10-03-2011, 10:20 PM   #11
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In the auto industry it used to be called Book Time, could be the same. If book time says it should take 2 hours to repack wheel bearing and they charge 100.00 per hour they most likely will charge you 200.00 for the repack. It may only take the mechanic 1 hour to do but you will pay for 2 hours. If he takes longer than 2 hours some places will charge you more money, even though book time says 2 hours. yet some places will eat the extra time. Ernie
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Old 10-04-2011, 08:02 AM   #12
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I believe it is that way in the auto industry also.
Its called the flat rate book... most mechanics love it... it may say a tire rotation takes an hour.. he does it in 45 min and gets paid for the hour.. the shop charges you for the hour.. I know a few mechanics that "work" 15 hours a day this way...
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Old 10-04-2011, 08:22 AM   #13
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I bought mine from one dealer and just had warranty work done locally at another without issues or attitude. I am not going to lay out names but it was a pleasant experience.
As mentioned above even if the dealer is forced to do the work do you really want them doing it? Maybe Jayco can help with another dealer in your area for agreed book time rates? That's also assuming there is another dealer close enough by.

If however you have component issues like ovens, fridge or A/C you can go to any authorized service location servicing that brand product. i.e. Coleman A/C's or norcold fridge. Your situation though is specific to the trailer manufacturer.
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Old 10-04-2011, 08:55 AM   #14
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3's,
I don't want to start an argument over this but I'd say good and bad dealers deserve mention. I'm in the Houston area and would love to hear "good" local dealer stories (and the other kind).
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Old 10-04-2011, 07:16 PM   #15
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I do not think any dealer has to service any other Jayco if you did not buy it there. It isn't like the auto industry, where you can pull into any Ford dealer, etc and expect the work to be performed.

They all might not even be authorized to perform work on campers that they did not sell. It can be tough to get warranty authorization for any other unit bought from other dealers.

Also seems extremely unfair that you took your business to buy it elsewhere, and this other dealer has to do your warranty work. There is not a big profit in warranty repairs.
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Old 10-04-2011, 07:55 PM   #16
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I do not think any dealer has to service any other Jayco if you did not buy it there. It isn't like the auto industry, where you can pull into any Ford dealer, etc and expect the work to be performed.

They all might not even be authorized to perform work on campers that they did not sell. It can be tough to get warranty authorization for any other unit bought from other dealers.

Also seems extremely unfair that you took your business to buy it elsewhere, and this other dealer has to do your warranty work. There is not a big profit in warranty repairs.
Why is it not not like the auto industry? The warranty is with Jayco not with a dealer. The dealer is going to make money on warranty work.

By your explanation, if someone buys a Jayco and then moves to a new state, they are screwed because they did not buy the camper in the area before they moved there. I'm sorry, I don't think Jayco is going to agree with your line of thought.
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Old 10-04-2011, 08:00 PM   #17
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Why is it not not like the auto industry? The warranty is with Jayco not with a dealer. The dealer is going to make money on warranty work.

By your explanation, if someone buys a Jayco and then moves to a new state, they are screwed because they did not buy the camper in the area before they moved there. I'm sorry, I don't think Jayco is going to agree with your line of thought.
It just isn't. Ask anyone who has dealt with RV dealerships. It is not the same as the auto industry. This is not a slam to the RV industry - they just have different protocol in some instances.

It is customary when you buy ANYTHING under warranty to call the manufacturer first, and ask them for a list of their local authorized dealers. It seems the mistake the OP made was not calling Jayco first, so they could advise him/her of how to get this warranty work taken care since the dealer he bought it from is out of state. If the dealer in question is on the authorized list, Jayco will inform them of that, and if the dealer refuses after confirmation they are authorized, then get mad at the dealer. But call Jayco first.

What I cannot understand is why he is posting this on the Jayco forum, but still does not seem to have contacted Jayco yet. Jayco stands behind their product and will advise him accordingly. If the dealer is guilty of wrongdoing by turning him away, they will tell him. They need to tell him, not us. He needs to call. And if they did do the wrong thing (the dealer) the phone call also serves as notifying Jayco of the issue.
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Old 10-04-2011, 08:33 PM   #18
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I think the question is "is this a Jayco authorized service center or not". What i heard was "did you buy it here? If not, go away."
I agree Jayco needs to be asked about this.
I wonder how this dealer might treat an "out of towner" with a problem. "Hi, I'm from out of town so I know you won't do any warranty work on my TT but I'd like to buy about $150 in some odds and ins before I go looking for an authorized dealer willing to help me out.". NOT!
Waiting to see how this turns out.........
Do any dealers sell Jayco but do not perform any warranty work?
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Old 10-04-2011, 08:43 PM   #19
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I think the question is "is this a Jayco authorized service center or not". What i heard was "did you buy it here? If not, go away."
I agree Jayco needs to be asked about this.
I wonder how this dealer might treat an "out of towner" with a problem. "Hi, I'm from out of town so I know you won't do any warranty work on my TT but I'd like to buy about $150 in some odds and ins before I go looking for an authorized dealer willing to help me out.". NOT!
Waiting to see how this turns out.........
Do any dealers sell Jayco but do not perform any warranty work?
I absolutely never said if you did not buy it there go away. I said that not all dealers of a particular mfg are authorized to service all units bought elsewhere.

And yes,sometimes an out of towner will be turned away if said dealer is not authorized. For any mfg.

This is so easily solved if the OP calls Jayco. WHich for some reason he didn't call them first before creating a thread. Odd.
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Old 10-04-2011, 08:54 PM   #20
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[QUOTE][We went to our local dealer during the summer to browse campers. We really liked a Jayco hybrid but we didn't pull the trigger. Last month we drove 4 hours to the Pennsylvania RV show and came home with the same trailer we were interested at our local dealer. It was 5K less at the show. This is our first experience with an RV./QUOTE]


If you read the OP`s quote, they went to this dealer first, saw a Jayco hybrid but did not buy it. So it IS a Jayco dealer, and they are correct in assuming the dealer would service the unit without calling Jayco first. If it was not a Jayco dealer and they wished to have work done then a call to Jayco first would be in order IMO. They had no way of knowing that a Jayco dealer would deny them service.
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