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Old 07-23-2013, 10:19 PM   #11
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Sounds like you have a good dealer and Jayco is being very helpful. To bad it is summer and you want to use it.
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Old 07-25-2013, 06:03 AM   #12
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I also hope that there is an acceptable resolution soon.
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Old 07-30-2013, 06:53 PM   #13
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UPDATE

Jayco picked up the trailer on Monday to take it back to the factory to try to resolve the issues. I believe the frame is not square and the only resolution is to replace it.

A new problem arose with the installation of the 3rd axle. The first trip (with the 3rd axle) was a short one and the entry door popped open on the drive to the campground. I wrote it off as I must not have closed it properly. On the second trip (with the 3rd axle) the door opened twice while on the highway. The only resolution was to deadbolt the door. I think the 3rd axle was built to compensate with the frame issues and that is now leading to new problems.

I honestly think Jayco is going to have to buy this trailer back, because the issues will eventually be too expensive to justify.
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Old 07-30-2013, 08:26 PM   #14
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It definately will be interesting to see what Jaycos' response will be.

Keep us updated.......
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Old 08-01-2013, 09:00 AM   #15
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Funny, I have the issue with the door popping open too. Don't seem to be any other issues though. At least I hope not! Several thousand miles on the TT so far...

Good luck with your axle issue!
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Old 08-02-2013, 03:35 PM   #16
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UPDATE

Ok, so yesterday Brian Smith with Jayco called me and said they have only been able to do limited testing, but so far my tire temps are slightly above normal. Today Brian called me back and said they have completed their tests and they can't find any problems. But despite my continued requests to have the frame measured to make sure it is square, they have not done that. He also noted that the tires look like they are in great condition. That is when I informed him that is because they are brand new and the 3rd set installed on the trailer since it was purchased brand new in January.

Now I have put in two calls and a message into Dwayne Jordan (manager at Jayco) and he hasn't called me back. He goes home for the weekend in 30 minutes, so it will be interesting to see if he calls me before he leaves for the weekend.

I have also talked to the dealer where I purchased the unit and they said they would NOT take it in on a trade because of the issues with the trailer. Needless to say I am finally PISSED OFF! I think it's time to call in a lawyer!! Did I mention I have a copy of an email from the tech the frame manufacturer sent to check out the trailer when the dealer was trying to resolve the problems. That email states that my frame is NOT square and is off by 5/8 of an inch and that the frame rails are not parallel. They actually bow out from the axle mounting point to the tongue, on both sides.
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Old 08-03-2013, 07:20 AM   #17
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I think your right - Lawyer time. Maybe you'll get lucky and one phone call from the Lawyer and maybe they'll do the right thing.
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Old 08-03-2013, 10:27 AM   #18
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You Don't need a Lawyer

You don’t need a lawyer. This may be a Lemon Law issue. There is a process that you must go through, including a number of repair attempts and some other hoops to jump through. Although every state has different Lemon Law requirements, it all boils down to this.

The Magnuson-Moss Warranty Act is a federal law that provides protection to buyers for goods that come with a written warranty. This law applies to any product you buy that does not perform as it should, including travel trailers.

This law insures that repairs are performed in a “Reasonable Period of Time.” If a product is covered by a written warranty, and any part of the product (or the product itself) is defective and cannot be fixed after a “Reasonable Opportunity,” the warrantor must permit the buyer either a refund or replacement or provide the buyer with monetary damages as compensation for the warrantor's failure to perform.

I repeat this. You don’t need a lawyer. You need patience. Start by looking up the Lemon Laws in your state.

Then, decide what you want. Do you want a new trailer? Do you want your money back? Do you want this specific trailer repaired?

Now is when you need patience. Depending you state law, you have to wait for 30 days or 3 unsuccessful repair attempts or whatever.

Document, document, document. Who you spoke to. When. What repairs were done. What problems did you have. Write it down NOW. Don’t depend on your memory, WRITE IT DOWN.

Make no threats to the dealer or Jayco. Let them try to repair it. Your dealer gave you a loaner, that shows good faith.

Then after you are sure that you have qualified for the Lemon Law in your state, file a complaint as stipulated in your state.

Jayco, not the dealer, will be notified and has a certain number of days to get in touch with you.

I predict that Jayco will settle without going to the Lemon Law hearing. They know what they can fight and what they cannot win. They want to have their percentage of Lemons as low as possible, so they will be willing to keep this under the tracking radar, if you know what I mean.

They will probably try to negotiate, but once all the criteria for Lemon Law is met, the ball is in your court.

Remember, it is a process. You have to play the game and let them try. Patience. Kindness, and Cooperation are the keys to a successful relationship.
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Old 08-04-2013, 11:15 AM   #19
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Snappypics -- there is a feature column in Trailer Life Magazine called "RV Action Line". I suggest you contact them and ask them to intervene on your behalf before contacting any lawyer. In most all the cases printed, the manufacturer came around to giving some, often full, restitution to the RVer. All Action Line needs is to be assured by enough documentary evidence that you have done due diligence yourself in trying to get the issue resolved, and from the many posts you have made here, it appears that you may be in good stead.

If that fails then you should consider pursuing legal advice. It would appear that your issue may be an isolated case, and as can be seen from the responses in this thread, you can expect little real support here as we are not in your shoes.
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Old 08-05-2013, 05:02 PM   #20
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wmoses..... I'm not sure full restitution would mean a brand new trailer, although I think that is what snappics should get. He paid good money and didn't know he was buying a defective trailer.

ski2moro.... Some states do not have a Lemon Law when it comes to RV's. The state of Indiana does not have one , for example...... go figure.....
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