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Old 11-19-2014, 07:05 PM   #11
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Interesting thread. I am learning more all the time. My 2014 33.5RETS has a buried furnace with no access door as well. You could not get to the unit at all. I have had a problem right out the door with this heater not lighting and having to remove power to the unit to get the ingniter to shut down. Once it was figured out that the control board was bad, the unit had to be removed. There had to be a rather large hole cut in the forward basement area next to the furnace to remove it. Gas lines and vent hoses all had to be disconnected and the unit removed. A 20 minute control board replacement took up to 3 1/2 hours to replace. I need to read the manual on my furnace because there is no way you can see any led lights and I believe my discharge is all on one side of the unit, which could lead to overheating it sounds like. My unit has not shut off from this, by the way. Lots of things to look at as we are leaving next month for a 10 day trip in some cold weather and the furnace will really be getting a work out.
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Old 11-19-2014, 07:23 PM   #12
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Interesting thread. I am learning more all the time. My 2014 33.5RETS has a buried furnace with no access door as well. You could not get to the unit at all. I have had a problem right out the door with this heater not lighting and having to remove power to the unit to get the ingniter to shut down. Once it was figured out that the control board was bad, the unit had to be removed. There had to be a rather large hole cut in the forward basement area next to the furnace to remove it. Gas lines and vent hoses all had to be disconnected and the unit removed. A 20 minute control board replacement took up to 3 1/2 hours to replace. I need to read the manual on my furnace because there is no way you can see any led lights and I believe my discharge is all on one side of the unit, which could lead to overheating it sounds like. My unit has not shut off from this, by the way. Lots of things to look at as we are leaving next month for a 10 day trip in some cold weather and the furnace will really be getting a work out.
That sounds like a nightmare too.. To be fair though, I don't know the exact model of your furnace. I don't know the exact model of my furnace yet either. But I suspect that maybe this ducting requirement of not coming out only on the right side, may only be on certain models. I have never seen that before, so unless it is specifically notated in the manual that was supplied to you at the time of purchase that probably not going to be a problem for you. I am no expert by any stretch - by all means check with your service center on that. If its not limiting out right now, you should be clear on that problem. These furnaces are pretty much bullet proof. As long as they are installed and maintained properly. I wish you safe and Warm journeys!

Admittedly i think my furnace is easier to remove than that! Yikes! With most electronics if a board is going to fail its in the first 6 months. Although that is very rare i think for an Atwood furnace. Both Atwood and Suburban make some of the highest quality stuff when it comes to RVing. Albeit i don't know of any other manufactures of RV Furnaces!

Please keep us posted on the situation. I am going to go take a virtual tour of that model rig and see if I can see the furnace location!
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Old 11-19-2014, 07:32 PM   #13
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Then on top of all of this. I ordered the "Thermal Package" which is supposed to come with "Insulated, heated and enclosed underbelly, foil insulation in roof and slideout floors". And I am being told by the service manager that there is no duct going into the floor. And there is no heated underbelly!
There may not be a duct as such, but there may be a hole cut into the metal duct work. They also rely on the radiated heat from the metal duct to help warm the underbelly.
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Old 11-19-2014, 07:37 PM   #14
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Anyone who has concerns about their furnace operations should mention it here. I hoop Jayco is monitoring this forum, at least they will know what is going on with their family. It is always best to forward concerns to Jayco by email so you have proof of what has been said. Keep a record of them. All manufactures need feed back from their customers to improve their products. You also can forward an email to the accessory manufacturer. Just take in consideration that nothing will happen overnight. Be gentle and firm with your concerns. If your problem is not solved and it is an safety issue, then as a last resort contact the proper safety authorities.
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Old 11-19-2014, 11:10 PM   #15
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Anyone who has concerns about their furnace operations should mention it here. I hoop Jayco is monitoring this forum, at least they will know what is going on with their family. It is always best to forward concerns to Jayco by email so you have proof of what has been said. Keep a record of them. All manufactures need feed back from their customers to improve their products. You also can forward an email to the accessory manufacturer. Just take in consideration that nothing will happen overnight. Be gentle and firm with your concerns. If your problem is not solved and it is an safety issue, then as a last resort contact the proper safety authorities.
That is sound advice and I admittedly am a little impatient with the situation. We were suppose to have family for a couple of weeks with us and those plans are in shambles with the un-useable heater. I started my rant because I thought this might be a good way to tell if I were alone in this struggle. Which hopefully I am, but also hopefully Jay will also take note of the pleas for assistance.

Thank you for your post.
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Old 11-19-2014, 11:16 PM   #16
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I looked up the 33.5REtS that is a very nice rig. From the photos on Jayco.com you have the furnace under the fridge. And I assume the ducts go under the floor? Does that mean your unit sits on the floor or is it elevated on a shelf? If its ducted into the floor you should have proper airflow per Atwood's requirements if you have one of the Excalibur units as well. However very crappy to service and impossible to properly maintenance.

I kind of wonder if that is intentional so you have to pay more for service and even a semi savy guy would have to pay to have even basic yearly maintenance dun? There are probably 50 other locations they could have installed that. Granted you have a bunch of slides that are not appliance friendly. And that would likely have been wasted space otherwise. But it just seams intentionally under engineered.
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Old 11-19-2014, 11:17 PM   #17
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There may not be a duct as such, but there may be a hole cut into the metal duct work. They also rely on the radiated heat from the metal duct to help warm the underbelly.
Interesting... I don't know how the system should look. But the ducts that are there do not go below deck. They go strait out the ends of the cabinets. The unit itself is elevated on a platform. This gave them the ability to 180degree the duct out (literally crimping the duct) the right hand side, down and under the furnace unit through a undersized hole into under the fridge behind the converter and out of the far left end of the kitchen cabinet in front of the lav sink. Nothing goes under the deck, no duct. If they did run the ducts under the deck and then back up I could certainly see how the radiant heat would warm the underbelly and tanks. That is actually what I assumed I was buying.

Anyone know how I can post pictures off a cell phone to the forum?
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Old 11-20-2014, 05:04 AM   #18
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Well to the underbelly insulation in my 338 rets there is not a lot . I have had the corrugated underside down 3 times to date working on a problem with my fresh water tanks equalizing and the insulation is very scarce on mine it has a row of what looks like 3 inch wall insulation stuck to the bottom of tanks and that's about it .... Maybe so air can flow down there but not fully insulated for sure ....my furnace is under my kitchen cabinet below the converter and it looks like intake vent must be behind a wooden grate fastened to cabinet ... I do remember it acted a little weird when I fired it but I can't remember how much it cycled the heat .... We just used it long enough to warm the bedroom in the front of the camper then used the electric fireplace the rest of the weekend to keep the chill off. Maybe since I have it in for warranty work I ought to have them run it and make sure it is working properly .
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Old 11-20-2014, 08:12 AM   #19
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Anyone know how I can post pictures off a cell phone to the forum?

Download the Tapatalk app. It will allow you to do many things on the forum and real easy to upload pictures.
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Old 11-20-2014, 08:25 AM   #20
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Download the Tapatalk app. It will allow you to do many things on the forum and real easy to upload pictures.
You can also just email the picture to yourself, from your phone, then open your email from your computer and save the picture you sent to your hard disk. That way you will have them to post on this forum from your computer. Hope that helps.
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