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Old 10-21-2017, 01:10 PM   #1
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Disillusioned

Our 2017 Northpoint 375 has been at the dealer for warranty work for going on 5 weeks. I posted here about the incident where one of the arms under the large kitchen slide came loose and gouged our tire while we were towing. We luckily stopped at a rest area, where DH tied the arm up so we could at least limp it to the dealer.

The dealer/service department never called us to let us know what they found or what the status of the warranty claim was. We had to call them. Several times. It was always some song and dance about the delay. Finally, I called Jayco directly. Miraculously, things started moving forward, albeit slowly.

We got the general manager of the RV department at the dealer involved, and he made excuses about turn-over in the service department. Okay.

He promised to maintain clear lines of communication. That was 2 weeks ago. Yesterday, I texted him and let him know that we haven't heard anything but crickets since we spoke to him last.

He said he would have the service manager call us "shortly."

The service manager actually did try to contact us, but he called on our landline, and we weren't home (which I thought I'd made clear to the general manager, but whatever).

Anyway, they got the parts and the new tire. They fixed the broken slide arm, but then found grease in our brake drums (a story I've heard on this forum many times). Now they have to take all the wheels off and send photos to the axle manufacturer to get the ball rolling on that.

All of this after just 4 short trips this spring/summer (we bought it new in April of this year).

We've missed our last trip of the season, and we're just wondering what's going to go wrong next, and when we'll get the rig back. We've already had frost here, although not a hard freeze yet, so there's the winterizing issue hanging over our heads, too.

Just wanted to vent, I guess. I'm aware that they build these things very quickly, and I now know the 2-year warranty basically will just entail getting things fixed at the dealer that should have been done right the first time at the factory (if we're lucky).
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Old 10-21-2017, 01:50 PM   #2
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I would be very frustrated as well, but you just reinforced the issue is usually with the dealer..

As to the brakes, the entire axle assembly comes complete from either Lippert or Dexter all JAYCO does is attach them to the frame and add the tires. Since the brake drums are not removed JAYCO has no way of knowing about excessive grease.
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Old 10-21-2017, 03:21 PM   #3
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...
As to the brakes, the entire axle assembly comes complete from either Lippert or Dexter all JAYCO does is attach them to the frame and add the tires. Since the brake drums are not removed JAYCO has no way of knowing about excessive grease...
Perhaps Jayco has, will, or should contact the axle supplier and have a results oriented conversation with them about predelivery grease seal selection and greasing procedures. Surely Jayco does not want unnecessary problems to inconveneience customers; even if they are caused by a supplier they are Jayco's to fix and Jayco's customers are disillusioned.
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Old 10-21-2017, 03:26 PM   #4
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Perhaps Jayco has, will, or should contact the axle supplier and have a results oriented conversation with them about predelivery grease seal selection and greasing procedures. Surely Jayco does not want unnecessary problems to inconveneience customers; even if they are caused by a supplier they are Jayco's to fix and Jayco's customers are disillusioned.
They probably have, but it's probably a 1 in 500 or more that have the problem. That is one reason the claim goes back to the axle company as referenced.
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Old 10-21-2017, 06:49 PM   #5
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I would hope that the dealer will winterize it for you at no charge. It would be the nice thing to do....
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Old 10-21-2017, 07:38 PM   #6
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Either way, I would make sure it gets winterized for you and the dealers satisfaction.
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Old 10-25-2017, 10:30 AM   #7
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I would hope that the dealer will winterize it for you at no charge. It would be the nice thing to do....
The general manager has actually offered this, but, on last update, the service manager couldn't say whether or not it has actually been done yet.

Even though it's 1-1/2 hours away, I'm thinking it's time to show up on their lot and see for ourselves what's going on and/or what's not. It's now my impression that they will put off who they think they can put off.
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Old 10-25-2017, 10:48 AM   #8
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I've never had to work with a dealer on mine. I bought it used and a year old. The warranty is non-transferable so I had no warranty anyway.

Is it the EZ-Lube axles and did you grease them yourself?

When I took mine apart for the first time the bearings were grease packed but the cavity was empty because they hadn't been lubed thru the nipple, which is fine. If they get greased quickly thru the nipple with load on the wheel then you can blow out the rear seal.
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Old 10-25-2017, 11:07 AM   #9
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I bought my current TT in march 2013. It has never been back to the dealer. Anything I had to fix, I did myself for less than the cost of hauling it an hour each way to the dealer time and money. For me the warranty is useless unless maybe the refrigerator or something similarly big would have broke. Anything small was better to fix myself and pay than deal with the aggravation of the team of idiots that make up most dealers. The crack head looking fellow with limited knowledge that did my walk trough reeking of Marlboro breath was reason enough not to go back.
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Old 10-25-2017, 11:30 AM   #10
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I bought my current TT in march 2013. It has never been back to the dealer. Anything I had to fix, I did myself for less than the cost of hauling it an hour each way to the dealer time and money. For me the warranty is useless unless maybe the refrigerator or something similarly big would have broke. Anything small was better to fix myself and pay than deal with the aggravation of the team of idiots that make up most dealers. The crack head looking fellow with limited knowledge that did my walk trough reeking of Marlboro breath was reason enough not to go back.
I agree 100% - I have made 3 minor repairs to my trailer at a total cost of under $100. Well worth the investment to NOT have to deal with a dealer...
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