Jayco RV Owners Forum

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Old 04-26-2016, 05:21 PM   #21
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Originally Posted by troutslayer View Post
I agree. Something just doesn't sound right because Jayco has, in many cases, "bent over backwards" to satisfy customers. The letter from Jayco said that 17 Oaks needs to go through the selling dealer to have them REPLACE the item. As though, it was there originally but now, for some reason, it's gone. I agree with others who say that the problem just might be the dealer.
Totally agree. If I brought that to my dealer it would have a blind the same day, no questions asked. They'd worry about who was going to pay for it later but it wouldn't be me that's for sure.

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Old 04-26-2016, 05:58 PM   #22
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Originally Posted by Murff View Post
I would call Jayco and calmly explain the situation to them. The dealer sounds like a place I would not want to deal with.

If the other models have it, so shoukd you!

BTW, what dealer is this?

Crestview, Buda Tx, they say they are the largest Jayco in the US and I can believe it

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Old 04-26-2016, 06:34 PM   #23
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Originally Posted by 17 Oaks View Post
Crestview, Buda Tx, they say they are the largest Jayco in the US and I can believe it
If this is how they treat customers, they may be so big, they do not care if they have repeat business.

They also won't be the largest Jayco dealer for very long.

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Old 04-26-2016, 06:51 PM   #24
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I think I'd write to Trailer life - they have a regular feature where they print problems like this and intercede for the owners. I think they would LOVE to print this one :-).
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Old 04-26-2016, 07:25 PM   #25
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I don't know IF a blind was suppose to be there or not, but, everything said goes 100% against my experience with Jayco. We had an issue with our radio ( I think wiring ) Jayco sent to ME a new radio.. no questions asked. Then we noticed a small tear in one of our cushions on the dinette. They sent ALL new cushions, again no questions asked. And no dealer was involved. I'm not saying anything said on here is not true, but it goes totally against my experience.

I had several retail stores, and a mfg facility for almost 30 years. For about the last 10 I closed both of the retail stores and went wholesale only, because of the attitude of people, that everyone in business is out to screw them and they are always right. Maybe the blind was suppose to be there, or maybe mid stream they made a change and eliminated it because it was in a walkway and they had a door on the bathroom I don't know. But to rail against the mfg without any real knowledge of what went on is just wrong. Writing magazines, slandering them for not caring, only money hungry etc etc .. wow... would not make me want to do business with the public ever again.

I have no connection to Jayco except purchasing one of their lower cost units. They have always been responsive, friendly and have bent over backwards to try and keep us happy. To the many people I have dealt with personally that owned Jayco that is by far the typical response when asked how they liked Jayco it was always a positive response.

Go ahead take your shots, I'm a big boy. All this over a blind, which the factory said was not standard...Should the dealer handle this of course, either confirm that it does not come with a blind on that window or give you one and fight it out with the Jayco rep when he comes by. I think some just like to pile on a company and scream how those big companies are cheap, non feeling slugs, who only want the money and care nothing about their reputation or future... Really ? No chance someone just made an honest mistake ? Either at Jayco of at the dealer that said, yep, it should be there ?
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Old 04-26-2016, 07:36 PM   #26
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This seems like way more effort than it is worth.
I know people like to stand on principle, but I agree with those who say this probably isn't a battle to go to the mat for.
Just go out and get a blind or curtain or frosty contact film and fix the problem. And get in the practice of having people close the bathroom door when they are in the bathroom. Who wants the bathroom smell or the shower's moisture spread throughout the camper?

I've had several small things and even some not-so-small things "wrong" with my trailer (nearly everyone does) and I just fix them myself. It really isn't worth getting worked up about...and I'd really rather be out camping! Now big things (delamination, roof leaks, etc.) those are something to turn to your warranty on.
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Old 04-26-2016, 07:42 PM   #27
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I am not sure how that blind is supposed to mount to the window but are there any screw holes that one was mounted and got removed due to damage, etc. at the dealer or factory and lack of quality control forgot to replace it.
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Old 04-26-2016, 07:48 PM   #28
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Here's another thread about the same thing
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Old 04-26-2016, 07:49 PM   #29
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I had my rig back to my selling dealer last fall for warr work, they gave me a hard time about everything, I would not take no for an answer and called jayco customer service, they were very responsive and contacted my dealer and had them do the necessary repairs. My dealer said no to the warr repairs before contacting the factory for authorization to do the repairs.
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Old 04-26-2016, 08:01 PM   #30
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17 Oaks: Just try to talk to a rep. from Jayco yourself and explain the situation in a correct manner and I am sure they will grant you the blinds. Good luck!

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