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Old 01-12-2020, 06:04 AM   #1
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Jayco Warranty authorization

Just before Christmas we purchased a new Jayco Eagle fifth wheel from a local dealer. The purchase was a difficult issue but we got through and gave them the money. Now we had to wait while the unit was "serviced." a few days after the new year the dealer was ready to have us come take a walk through and bring it home. Walk through went ok just a few very minor things. I did not exercise the slides! The service tech helped get it hooked up and I was off. When I got home my wife asked me to open the slides and when I tried to close the large kitchen it got stuck and we had to push as it retracted to get it in. I called the service and told them and they said it just needed to be synchronized since it was a Schwintec slide. So they sent me the manual. The slide was not able to synchronize so I called and said I wanted to bring it back and have them do what ever was needed. I kick myself for not exercising the slides before accepting but thats past. I called on Jan 6th and was told they had found the problem and they were waiting on Jayco to get approval to repair. Called again Jan 10th and heard that Jayco still has not responded because "Jayco computer system is down."
This is our first Jayco and really liked the unit but are beginning to think we made a big mistake. Is this the normal mode of operation with Jayco or is my dealer making up excuses? Any suggestions would be appreciated. Dan
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Old 01-12-2020, 06:56 AM   #2
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JAYCO did install a new system for parts, but their regular contact system is working and they do have a phone number for the dealer to use. You can also call customer service and see if the dealer has even sent in a request yet.

As you said, "too late", but yes the dealer should have run the slides in and out while you were there, that is part of the PDI, or it always has been for me.
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Old 01-12-2020, 07:55 AM   #3
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Sounds like dealer isn’t really trying. For what it’s worth, think you have purchased the best value in the Jayco line. We love ours. Have looked at North Points and Pinnacles but unless you go much bigger you won’t find as much storage and overall livability as in the 321. Get by this problem and enjoy your rig!
Bill
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Old 01-12-2020, 09:29 AM   #4
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I would start a log book on the 4Ws, for both dealership and Jayco. Who is assigned from Jayco to this warranty claim. What is the warranty claim number. Where are the parts (if req.). When is the completion date scheduled. Ask them when you should call back on progress...

Not an easy path. Good luck.

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Old 01-12-2020, 09:33 AM   #5
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You really need to get it back to the dealer and have them ensure all systems are functioning correctly. They’re Jayco’s customer and have a bit more pull than you should the rig need special attention.
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Old 01-12-2020, 09:51 AM   #6
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You say the purchase was a difficult process. Was that due to the dealer?

Call Jayco. If the dealer is the problem they will help find a solution.
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Old 01-12-2020, 11:58 AM   #7
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The process of purchasing was painful because I offered them a price, they countered and I accepted, then when we sat down to sign final papers the final number increased by $1K I disagreed and so we had the sales person, business mgr and owner at the table. Owner was very condescending and told me if I didn't like it I could walk. I came close but the price still was good and we had not found any other unit we liked as much so I accepted. So we didn't get started off on a good foot. Unlike dealership we were used to working with on our last coach.
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Old 01-12-2020, 12:03 PM   #8
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Thanks Grumpy, Is the number for service posted on a WEB site? I'll see if I can find it.


Thanks, Dan
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Old 01-12-2020, 01:05 PM   #9
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The customer service number, and fax number are on their website, but here it is for you.

1-800-283-8267
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Old 01-13-2020, 06:49 AM   #10
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Originally Posted by JFlightRisk View Post
The customer service number, and fax number are on their website, but here it is for you.

1-800-283-8267
Thanks, Dan
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