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Old 07-04-2016, 02:08 PM   #1
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Lippert through the frame electric slide failure

We purchased our 2015 Jayco Jay Flight 26 RLS TT in June 2014. This last 2016 Memorial weekend we packed up the camper after a great weekend of camping and almost ready to hook up and the slide would not retract. No warning at all nor any noises or inclination the slide had any issues. I initially diagnosed it was not the motor as it ran normal, no abnormal noises and turned the mechanism like it should. Except their was apparently a mechanical failure of some kind on the opposite end of the trailer at the slide but underneath the under covering where we could not see it. The manual cranking in of the slide did not work. Trying to keep this short... While at the campground we eventually were able to contact a tech at an RV dealer who advised it had to be a mechanical failure and was not something that could be field repaired. He suggested my wife activate the retract button while myself and a few volunteer campers help me push the slide in. We dropped the camper off at Camping World that same day and the next day I made a personal appearance to schedule the repair and to confirm we would be under warranty. Fast forward.. Camping World had my rig for about a month when I finally got word that Jayco would cover the repairs under the expiring factory warranty but since it was the week of July 4th neither Jayco nor Lippert could provide or accept part orders due to factory shutdowns for the holidays. So, it is 4th of July weekend when we should be camping and appears we won't get our rig back for another 30 days minimum. Camping World advised that Lippert has to make an entire slide system as they don't make just the part we need by itself and that will take 2-3 weeks not including shipping and rescheduling into a bay for the repairs (Yes, there are 3 additional failure repairs needed besides the slide that are also covered under the warranty). It is just my wife and I, no pets, no kids, and we don't abuse our trailer. Along with previous warranty work soon after we purchased our camper here are the stats.. We have owned our rig for 2 years... Camping world, after these repairs, will have had it in their possession for warranty work approximately 6 plus months out of those two years. I am grateful Jayco is honoring the repairs under the warranty but my frustration meter has really kicked in to HIGH!
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Old 07-04-2016, 02:21 PM   #2
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Camping World had my rig for about a month when I finally got word that Jayco would cover the repairs under the expiring factory warranty but since it was the week of July 4th neither Jayco nor Lippert could provide or accept part orders due to factory shutdowns for the holidays.
So how is this JAYCO's fault?

Sure sounds like CAMPING WORLD dropped the ball. It doesn't take 30 days to diagnose the problem and get JAYCO to approve repairs. Had they checked it when it was dropped off you'd be camping.
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Old 07-04-2016, 02:36 PM   #3
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Agree, It's the pits but it sounds like Jayco is stepping up as soon as someone let them know. CW is known around here for dragging their feet.
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Old 07-04-2016, 02:53 PM   #4
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CW is known around here for dragging their feet.
+1 collected full $$ for new theater seats plus tax, 4-6 week wait. Finally came in just short of 3 months and then wanted more $$. Couple hrs of screwing around & parts manager finally "fixed" the price to show paid in full.
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Old 07-04-2016, 04:29 PM   #5
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So did it take Jayco 30 days to respond to Camping World or did Camping world drag their feet in making the request for coverage?
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Old 07-04-2016, 04:34 PM   #6
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So did it take Jayco 30 days to respond to Camping World
Doubt it, I had A/C issues on the road and JAYCO authorized mobile repair in less than an hour.
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Old 07-04-2016, 04:44 PM   #7
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So how is this JAYCO's fault?

Sure sounds like CAMPING WORLD dropped the ball. It doesn't take 30 days to diagnose the problem and get JAYCO to approve repairs. Had they checked it when it was dropped off you'd be camping.

Admittedly I am venting to a great degree.. Camping World did drop the ball in getting info to Jayco in a timely manner for the warranty approval. However, that does not diminish the several issues I have had with this travel trailer. I have RV'd for many years, am not naive, and realize things do go wrong, break, stop working and need to repaired/replaced. However, for a 2 year old rig the list is just too long so am not letting Jayco off the hook that easy.
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Old 07-04-2016, 05:28 PM   #8
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Admittedly I am venting to a great degree.. However, for a 2 year old rig the list is just too long so am not letting Jayco off the hook that easy.
I think a lot depends on what the issues are. If it is do to component failures I think you have to go easy. I've gone through 3 A/C units in 12 months ( Coleman Heat Pumps), but I can't fault JAYCO it was a COLEMAN design flaw. Just like in 07 & 08 NORCOLD fridge doors were failing on SENECAS, again nothing JAYCO caused, but they were quick to replace doors, some even after the 2 yr warranty expired.

Also in both cases my dealer was quick to get a resolution as well.
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Old 07-04-2016, 09:53 PM   #9
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Agree, It's the pits but it sounds like Jayco is stepping up as soon as someone let them know. CW is known around here for dragging their feet.
Obviously my frustration tilt meter went off the charts in my original post and I'm still kinda there but you are correct.. Not really Jayco's fault it was CW's and the vendors for the mechanical failure I am dealing with. I know the service manager and technician very well at CW and they are very good. The mess up really occurred with the CW service adviser. Only reason I took it to CW is because that is where I bought it and they have a long record of other service on this trailer from the previous warranty work. I plan to have a talk with the technician after the repairs are completed to learn more about what actually occurred with the slide system failure. The better half and i plan to go full time in a different RV in a couple of years and knowledge as they say is power.
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Old 07-15-2016, 06:23 AM   #10
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Update to our warranty repairs. Although I had called CW and left messages had not heard from them to get an update on our repairs. They have had our rig since 5/31. So I walked into the service department yesterday afternoon to have that conversation and was advised the repairs were fully completed 2 days ago ?? No phone call. I did speak with the technician about the slide issues and learned what I needed. the Ram Arm had totally failed and had to be replaced. So, picking up the trailer today and hopefully no further issues with the slide.
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