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Old 06-19-2019, 09:54 AM   #1
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Exclamation Kitchen Slide Problem

Yesterday we arrived at the second stop on our journey. I extended the kitchen slide and noticed that on the refrigerator end, it stopped about 1 to 1 1/2 inches from fully opening. The other end is fully open. Is there a way to synchronize a slim rack system? Any suggestions. I had it to the dealer the day before yesterday because the gasket that's on the wall inside on each side of the slide was pulling out of the track. They fixed that problem, now this one is popping up.
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Old 06-19-2019, 10:18 AM   #2
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Trying to find some info regarding this just as you likely have already. If you have brought the slide all the way back in, how is the spacing at each end?


Came across this. Hope it helps.


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Old 06-19-2019, 12:42 PM   #3
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Al
There is an app called "My LCI" that you can download to a smartphone or tablet. It has manuals and videos for all things Lippert, including Slides. The videos are kind of cheezy silent movies with subtitles but are informative. The app is slow and requires a fast connection to work at all.


Normally to re-sync the slides, you extend all the way, then retract an inch or two, then extend and repeat until the motors shut down at the same time while holding down the switch. Then you retract fully and if you hear that both motors stop at the same time, you are done.



I think however if you are physically out of synch by an inch or two, you might want to call lippert. I find that they are easy to get a hold of within a few minutes. Calling Jayco can easily be over a half hour on hold.


Let us know how it goes. We have to go to a dealer next week for that awning wiring re-call and will be holding our breath on slide issues.


=Angus
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Old 06-19-2019, 03:14 PM   #4
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Check out the LCI troubleshooting tips. If trying the re-sync doesn’t work, you can put the slide controller in manual and one of the options is to jog each motor individually so you can move just one side. Take care when doing this or you can easily bind up the slide and cause further issues but it does work. Once you have both sides even, extend all the way out then re-do the sync procedure.

Hope this helps.
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Old 06-19-2019, 05:40 PM   #5
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Well I tried to re-sync the motors and after 3 or 4 tries the motor on the fridge side stopped working all together! Looks like a call to Lippert is in order
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Old 06-20-2019, 11:44 AM   #6
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Update............called Lippert and went over my scenario with them. They took down lots of information and issued a case number. They suggested I contact a mobile repair service and have them contact Lippert with the case number. Lippert was extremely helpful and showed their eagerness to get my problem resolved. I have a call into two highly rated mobile repair services. Will post a follow up.
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Old 06-20-2019, 07:02 PM   #7
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Sorry to hear this Al. We had to call a mobile tech on our 2nd or 3rd trip when our water heater wouldn't start. Just curious, why did you decide to call Lippert instead of Jayco?

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Old 06-20-2019, 09:26 PM   #8
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Quote:
Originally Posted by dkegel View Post
Sorry to hear this Al. We had to call a mobile tech on our 2nd or 3rd trip when our water heater wouldn't start. Just curious, why did you decide to call Lippert instead of Jayco?

Dave
Dave, based on Angus's experience, I decided to call Lippert. Jayco, if recall, suggest that you contact the producer of the component that is the problem. I will see how Lippert handles the problem. So far I'm very satisfied with their performance. So far one of the two mobile repair services said they have had no experience with the SlimRack system..............waiting to hear from the second one I contacted. We need to vacate our space on 6/30, so will be leaning big time on any one that can resolve our problem.
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Old 06-21-2019, 06:51 PM   #9
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Lightbulb

Update: The first mobile repair service I called yesterday in the AM has yet to return my call. The second one I called at the same time returned my call within a few hours and was very candid and said they were not familiar with the slim rack system......I appreciated that. This morning I called a third mobile service and they returned my call within a few hours and were able to schedule an appointment for this coming Monday. In the meantime I decided to disconnect my battery and then reconnected it. Then tried pulling in the slide. Retracted without any problems and extended fully with motors apparently in sync. Extended and it fully extended. Between now and my scheduled appointment, I will retract and extend it daily to see if it is okay. My hope is that disconnecting the 12v power may have reset it?!?! Hopefully that was the case. Finger are crossed
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Old 06-21-2019, 07:57 PM   #10
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Thanks for the update Al. The rest of us with the slim rack system can put that method in the book of possible solutions and will hopefully remember the move when or if it happens to us. I think the pull assist was part of the solution as well and then the in and out action helped to resync the motors.
I hold my breath every time I move the kitchen slide. It seems to move with more energy on ac as apposed to dc power even if the batteries are fully charged.
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