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View Poll Results: RV Dealer Satisfaction Poll
I am extremely satisfied with my RV dealer 131 40.06%
I am satisfied with my RV dealer 75 22.94%
I am somewhat satisfied with my RV dealer 26 7.95%
I am somewhat dissatisfied with my RV dealer 25 7.65%
I am dissatisfied with my RV dealer 19 5.81%
I am very dissatisfied with my RV dealer 22 6.73%
My RV dealer is so bad I would not wish them on my worst enemy 11 3.36%
I have not had enough experience with them yet to form an opinion 18 5.50%
Voters: 327. You may not vote on this poll

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Old 04-10-2015, 10:07 AM   #41
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I've had a great experience with Crestview RV in Selma, TX. It's one of 3 dealerships owned by the same folks (or so I was told). But Steve Spearing, the GM there in Selma treats his dealership like he owns it. I very much appreciate that he makes an effort to remember me by name.

I was able to negotiate what I consider a fair price on a unit they had on their lot over e-mail with Steve. The salesman who drafted up the deal for us was a little aggressive, but not bad; most of the other sales people we interacted with were very low pressure. Finance was able to beat the rate I could get at my credit union for the note. All the units on their lot are unlocked, so you can explore at your leisurewith or without a salesperson.

Our PDI was a little bit rushed, but I knew what I wanted to check out and the questions I wanted to ask, so that wasn't a problem for me, and I wouldn't have felt bad slowing it down if I felt like I needed to. Our service tech was fairly knowledgeable, but you could tell he had a lot on his plate.

I've bought parts there and had warranty work, and both departments have been a pleasure to work with. My service writer took the necessary time to understand what I wanted done to fix some issues on my trailer, and fixed them exactly as I would have if I were fixing it myself; better than factory. Whether Jayco paid for them or not, I don't know, but I didn't pay for them.

Overall, I would rate them pretty high.
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Old 04-10-2015, 10:42 AM   #42
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Steve Spearing and his staff at Selma TX. Crestview store ranks #1 on our list. We purchased two 5th wheel rigs from him in the past, and he and his staff were outstanding in every respect; going above and beyond every expectation. Steve, Service Manager, Adam; and Parts Manager TJ were like family to us. We wanted to purchase from Steve on this go-around, but they do not carry Jayco motor homes and we had heard so much about the Jayco 2-year warranty that we were convinced this was the way to go. Crestview Buda sells Jayco motor home, thus we dealt with them. We did visit the Selma location to test drive a Coachmen class c, but it did not drive as well as the Greyhawk.

If I had it to do over again, I would have purchased the Coachmen Leprechaun from Steve. Management and service are not the same in Buda. Not even close...

We felt appreciated in Selma; in Buda, not so...
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Old 04-10-2015, 10:55 AM   #43
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Picking up our second RV from RV One in Albany next week. First one was perfect, they were great to deal with. That was in 2009. This time the process has been just as easy, possibly easier because I was a repeat customer. Once the sales person finalized our deal, we were turned over to a customer rep who made sure that the deal went through as planned. She has been great in scheduling the closing, the walkthrough, financing, and final delivery. I'm very much looking forward to picking up our new 345 BHTS next week!
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Old 04-10-2015, 01:00 PM   #44
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Quote:
Originally Posted by Grandpa View Post
Very happy so far.... Haven't taken delivery yet, but Kyle of Indiana RV Connection has been very helpful and patient. Our unit is scheduled to be completed the first part of next week, so I'm looking forward to picking it up.

I have requested that he make sure any applicable recalls are taken care of prior to delivery (parking brake? keypad?) I don't think it's fair to push recalls onto the customer to take care of when they are known prior to delivery.

I'll report back with how the delivery goes...
Good luck on getting any repairs or recalls done by them. Our unit sat there for 3 weeks, we picked it up and basically nothing was done. On a positive note the factory is close by so I would contact them for any work. That dealer is about sales not service.
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Old 04-29-2015, 09:12 PM   #45
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Quote:
Originally Posted by Aagalan View Post
Picking up our second RV from RV One in Albany next week. First one was perfect, they were great to deal with. That was in 2009. This time the process has been just as easy, possibly easier because I was a repeat customer. Once the sales person finalized our deal, we were turned over to a customer rep who made sure that the deal went through as planned. She has been great in scheduling the closing, the walkthrough, financing, and final delivery. I'm very much looking forward to picking up our new 345 BHTS next week!
Have you had any warranty issues that you need corrected with them ?? I am totally not impressed with their service department I'm still waiting for them to send me a new interior cabinet door that is warped (3rd one) and come fix the holes in my slide out that they should have been here 2 weeks ago to do.
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Old 04-30-2015, 05:12 AM   #46
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If you are anywhere near Syracuse, NY, I highly recommend Seven O's RV in Kirkville. We have bought 3 units from them and their sales, parts and service departments are all top notch. Our salesman, Ron, even refused to sell us a camper one time because we were too far upside down on our hybrid! Warranty work is normally taken care of on the spot when I make the appointments ahead of time. Since they are almost an hour away, I just wait and look through the rest of the campers which are usually open.

We have since sent several of our friends in to buy either new or used campers and all have been Jayco's. All have been extremely happy with the purchase and any followup.
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Old 04-30-2015, 05:48 AM   #47
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Made the trek to Albany New York last week to pick up our new 345 BHTS fifth wheel at Albany RV. We had set up everything beforehand and completed the paperwork by mail. Once in Albany, we were quite impressed by their new facility, quite a step up from the old location.

The 345 was sitting pretty all set up and ready to go for us. After a very good walkthrough, we hooked up and headed out for a 4 hour drive home. No issues with the camper, very smooth tow home. Bunkering and provisioning the camper today for its first voyage this weekend.
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Old 04-30-2015, 06:31 AM   #48
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General RV in Wixom
I am satisfied/happy with them. Sale went well, walk through, pick up...they were very helpful and accommodating.
There was a little surface rust on a brand new trailer which I wasn't happy about, and will have them fix it the first time I have to take it in for service.

The only reason I didn't pick extremely satisfied is I have NOT had my trailer in for service YET. For me, THAT is the true test. Other dealers I dealt with when I had my Viking pop up were less than stellar in the service dept...for sure

I am glad I went through Gen RV...I would recommend them to anyone.
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Old 09-20-2015, 04:38 PM   #49
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When this thread was active, I bookmarked it for later as we had not had much experience with our dealer's service department. We have now had the Greyhawk for almost thirteen months and I am very happy that I was able to check the "extremely satisfied" button.

Our dealer is Bill Plemmons RV World in Raleigh, NC. From the no-pressure sales department to the service department's concern for making us happy, we have been very pleased with them.
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Old 09-20-2015, 05:00 PM   #50
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We couldn't be LESS happy with our dealer, Manteca Trailer. Said everything we wanted to hear before we signed, then completely went back on everything agreed on when they delivered the trailer. We were supposed to get an Equalizer WDH. They installed a Husky round bar hitch that hasn't changed in 40 years. When I called them on it they said "equalizer" is another term for WDH. They also said they don't sell the Eaqualizer hitch, even though it's listed in their catalog and Husky hitches aren't.

Now we are stuck with a piece of crap hitch. I've talked to others on this forum who have had the same experience.

Avoid this dealer if possible.
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